Sales Support Admin

Description

Body Solid, Inc is a global distributor of home fitness equipment. We are currently searching for a talented candidate to support our Sales & Customer Service activities. The ideal candidate will be self-motivated and driven to achieve high customer satisfaction. 

Principal Duties: Support the Sales staff in the execution of customer service / back-office administration duties. Duties include but are not limited to:

• Navigating customer service issues related to freight charges and claims
• Coordinating shipment and delivery details with customers
• Maintaining and distributing required reports both internally and externally
• Researching customer account issues and addressing as needed 
• Managing returns and customer complaints
• Other Administrative tasks including but not limited to invoicing orders, answering the company main phone line, and handling outbound mail pickups. 

Job Requirements: 

• Outstanding written and verbal communication skills
• Proficient in Microsoft Office - Excel, Word, Outlook
• Comfortable working in a small company environment
• Detail oriented
• Organizational skills
• Comfortable working with various departments

Additional Preferred skills / experience:

• Prior experience with freight claims management
• Prior customer service experience
• Experience working within an ERP 

Pay & Benefits:

• Base pay beginning at $18/hour (evaluated based upon experience)
• Variable Incentives based upon company and individual performance
• Health Insurance (medical, dental & vision)
• PTO within first year
• Paid company holidays
• 401(k) 
• Company Profit Sharing 
• On-site Exercise Facility