Night Crew Supervisor

Position Purpose

The Night Crew Supervisor is responsible for leading overnight store operations by directing stocking, replenishment, merchandising, and store recovery activities. This position ensures merchandise is stocked efficiently, inventory is maintained accurately, company merchandising standards are achieved, and the sales floor is prepared to deliver an outstanding shopping experience each day. The Night Crew Supervisor provides leadership, coaching, and support to overnight associates while driving productivity, safety, and operational excellence.

Key Responsibilities

Night Operations

• Supervise overnight stocking and replenishment activities throughout the store.
• Assign and prioritize workload to ensure completion of nightly objectives.
• Monitor productivity and performance to ensure operational goals are achieved.
• Ensure shelves, displays, and promotional locations are fully stocked and customer-ready.
• Support execution of company merchandising programs and store initiatives.
• Prepare the store for opening by maintaining presentation and readiness standards.

Merchandising & Inventory Management

• Ensure proper stocking, blocking, facing, and rotation of merchandise.
• Maintain accurate pricing, signage, and promotional displays.
• Monitor inventory levels and communicate replenishment opportunities to store leadership.
• Assist with inventory counts, audits, and stock control processes.
• Support shrink reduction through proper product handling and inventory practices.
• Maintain organized backroom, storage, and receiving areas.

Leadership & Team Development

• Lead, train, coach, and develop Night Crew associates.
• Provide clear direction, performance expectations, and ongoing feedback.
• Promote teamwork, accountability, and associate engagement.
• Assist in onboarding and training new associates.
• Monitor task completion and address performance concerns as necessary.
• Foster a positive and productive work environment.

Customer Service

• Promote a customer-focused culture throughout overnight operations.
• Assist customers professionally and courteously when needed.
• Help maintain a clean, organized, and welcoming shopping environment.
• Address customer concerns and communicate issues to store leadership as appropriate.
• Support overall store service standards and customer satisfaction goals.

Operational Excellence

• Monitor workflow and ensure efficient execution of stocking and recovery processes.
• Ensure compliance with company policies, procedures, and operational standards.
• Support implementation of seasonal, promotional, and merchandising changes.
• Identify opportunities to improve productivity and operational efficiency.
• Partner with store leadership to achieve store goals and performance objectives.

Safety & Compliance

• Ensure compliance with company safety policies and procedures.
• Promote safe lifting, stocking, and equipment handling practices.
• Maintain clean and hazard-free work areas.
• Ensure proper operation of pallet jacks, carts, ladders, balers, and other equipment.
• Address and report safety concerns promptly.
• Support accident prevention and workplace safety initiatives.

Financial Accountability

• Support labor productivity and efficiency goals.
• Minimize product damage, inventory loss, and shrink through proper handling practices.
• Monitor completion of workload assignments within scheduled labor hours.
• Assist in controlling operating expenses through efficient execution.
• Support achievement of department and store financial goals.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery, retail, stocking, warehouse, or merchandising experience preferred.
• Prior supervisory or leadership experience preferred.
• Strong communication and organizational skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Knowledge of merchandising, inventory management, and stocking practices preferred.
• Basic computer and operational reporting skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent lifting, carrying, pushing, and pulling of merchandise up to company standards.
• Frequent bending, reaching, kneeling, climbing, and repetitive motions.
• Ability to safely operate pallet jacks, carts, ladders, balers, and stocking equipment.
• Ability to work overnight shifts, weekends, holidays, and varying schedules as business needs require.

Key Competencies

• Leadership
• Team Development
• Operational Excellence
• Inventory Management
• Merchandising Execution
• Customer Focus
• Communication
• Accountability
• Organization
• Productivity Management
• Time Management
• Problem Solving
• Results Orientation

The Night Crew Supervisor plays a vital role in ensuring the store is fully stocked, organized, and customer-ready each day. Through effective leadership, operational execution, and team development, this position helps drive productivity, maintain merchandising standards, support store profitability, and contribute to overall store success.