Information Desk Receptionist (Part Time)

Position Summary
Monroe County Hospital is seeking a professional and customer-focused Information Desk Receptionist to serve as the first point of contact for patients, visitors, and staff. This role is responsible for providing exceptional service, managing incoming communications, and supporting patient access functions to ensure a smooth and welcoming experience.

Required:

• High School Diploma or GED
• Basic computer proficiency
• Knowledge of general office practices (typing, filing, basic accounting/bookkeeping)

Preferred:

• Previous experience in a hospital or healthcare setting

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

1. Answers, receives and directs calls appropriately.
2. Greets and assists the public in person and or via phone; refers inquiries as needed i.e. when necessary, to the appropriate person, official, or department.
3. Releases patient information as permitted by hospital policy.
4. Operates listed office machines as required.
5. Assists the public with facility navigation and resources.
6. Provides coverage for admissions, performing duties such as:
   1. Interviewing patients or representatives to gather required information.
   2. Obtaining and documenting required consent and signatures.
   3. Entering and maintaining electronic and written patient information.
   4. Verifying insurance information.
   5. Explaining hospital procedures and policies.
   6. Assisting patient flow and escorting to departments.
   7. Responding to patient/staff/visitor needs.
   8. Referring patients to appropriate community resources.
   9. Maintaining patient/ visitor log.
   10. Processing payments, issuing receipts, and managing petty cash.
   11. Handling internal/external communications professionally.
   12. Paging medical and emergency codes clearly and effectively.
   13. Running daily registration quality checks.
   14. Controlling after-hours visitor access.
   15. Upholding HIPAA and confidentiality standards.
   16. Resolving problems and collaborating with staff on a routine basis.
   17. Participating in ad hoc special projects and generating reports.

Core Competencies

• Customer/Patient Focus
• Strong communication skills
• Attention to detail and accuracy
• Time management and organizational skills
• Professionalism and ethical conduct
• Ability to multitask in a fast-paced environment
• Teamwork and adaptability

Work Environment:
This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

Position Type/Expected Hours of Work:
This is a Part Time position. Days and hours of work are Monday through Friday, Occasional overtime may be required as job duties demand and occasional weekends. 

Travel:
No travel is expected for this position. 

At Will Statement:

Employment with Monroe County Hospital is at-will, meaning either the employee or the hospital may terminate the relationship at any time, with or without cause or notice, provided it does not violate federal or state law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee of the job.  Duties, responsibilities, and activities may change at any time with or without notice.