About the role

Kaimetrix is seeking a Video Telecommunications Specialist – Level II to support video teleconferencing (VTC) and audio/visual (AV) systems in a secure, mission-critical environment. This role is responsible for performing video operations, supporting troubleshooting activities, and ensuring VTC systems operate at optimal performance while providing user support and training.

What you'll do

Perform video capturing and transfer video content to media streaming servers
Troubleshoot VTC and conference room equipment and execute repairs or initiate and track trouble tickets
Schedule AV/VTC sessions, maintain call schedules, and coordinate conference reservations
Provide client consulting and training on the use of audio/visual and VTC systems, including control interfaces and configurations
Act as equipment custodian and perform inventory asset management and accountability functions
Ensure VTC and conference room systems operate at optimal performance and capacity
Assist in resolving technical issues to maintain continuity of services and support mission operations

Qualifications

Education/Experience:

Minimum of 4 years of experience in video telecommunications, technical support, or related roles
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience

Certifications:

CompTIA Security+, CompTIA CySA+

Clearance:

Active Tier 3 (T3) background investigation or ability to obtain and maintain

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