Title:

Clinical Center Associate Trainee/Clinical Center Associate I

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Ambulatory Services - Lymphoma and Multiple Myeloma

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

✨ Be the Heart of Our Patient Experience! ✨Are you organized, friendly, and thrive in a fast-paced healthcare environment? We’re looking for a detail-oriented Clinical Center Associate Trainee or Clinical Center Associate I to work within our Ambulatory Services - Lymphoma & Multiple Myeloma department.

In this role, you’ll be the welcoming face and steady hand behind the scenes—answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. You’ll help guide patients through their visits, handle co-pay collections with care and professionalism, and collaborate closely with a supportive care team. Working in a confidential, supervised setting, you’ll play a vital role in ensuring exceptional service, seamless operations, and a positive experience for everyone who walks through our doors.

If you enjoy being at the center of it all and making a meaningful impact every day, this could be the perfect fit for you!

Starting hourly rate for the Clinical Center Associate Trainee position is $19.55. Starting hourly rate for the Clinical Center Associate I position is $21.81. Both positions includes a comprehensive benefits package.

Qualifications:

Required Education and Experience for Clinical Center Associate Trainee:

High School diploma or High School Equivalency diploma and one (1) year of full-time experience in customer service.

Required Education and Experience for Clinical Center Associate I:

1. Medical Office Assistant Associate’s degree; or
2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Preferred Qualifications

Bachelor's degree or minimum of one year of customer service, healthcare, administrative, or patient-facing experience preferred.
Positive attitude and willingness to learn.
Strong organizational, problem-solving, and critical-thinking skills.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-BenefitsandLeaves@roswellpark.org and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

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