Quality Support Specialist - Full Time

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Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description:

POSITION SUMMARY

Provides operational support for Quality and Patient Safety compliance functions. Coordinates daily activities, maintains documentation, supports reporting processes, and assists with regulatory readiness to ensure efficient department operations and compliance with organizational and regulatory standards.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Provides operational and administrative support to the Quality department, ensuring efficient day-to-day workflow
• Coordinates and maintains quality tracking systems, logs, and databases for audits, incidents, and performance metrics
• Assists with data entry, report preparation, and distribution of routine and ad hoc quality reports
• Supports regulatory readiness activities by organizing documentation, maintaining files, and tracking compliance requirements
• Schedules and coordinates meetings, prepares agendas, and documents meeting minutes for quality, safety, and compliance committees
• Tracks action items from meetings, audits, and improvement plans and follows up with departments for completion
• Assists with incident reporting processes by monitoring submissions, ensuring completeness, and routing for appropriate follow-up
• Maintains document control for policies, procedures, and quality-related materials, including formatting and version tracking
• Serves as a point of contact for internal inquiries related to quality processes, documentation, and reporting tools
• Coordinates audits and reviews by preparing materials, gathering data, and supporting logistics
• Assists in onboarding and training coordination related to quality systems and processes
• Organizes and maintains confidential files, including quality reviews and regulatory documentation
• Supports communication and distribution of quality updates, reports, and department information
• Provides cross-coverage and operational support to ensure continuity of department functions
• Performs other duties as assigned

SKILLS AND ABILITIES

• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook
• Strong organizational and administrative skills with attention to detail and accuracy
• Ability to manage multiple priorities, track tasks, and meet deadlines
• Effective communication and customer service skills when working with staff across departments
• Ability to maintain confidentiality and handle sensitive information appropriately
• Demonstrates initiative, reliability, and the ability to work independently with minimal supervision
• Basic understanding of healthcare operations and quality processes.

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

• Associate’s degree in Healthcare Administration, Business, or related field preferred; equivalent experience may be considered
• Basic Medical Terminology preferred

EXPERIENCE

• Three (3) to five (5) years of administrative, operational, or coordination experience in a healthcare or related setting required.
• Experience supporting department operations, reporting processes, or compliance activities preferred

GENERAL INFORMATION

Union Affiliation: None

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

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Bay Area Hospital is an Equal Opportunity Employer.

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