Field Service Technician

The Vacancy

Essential Job Responsibilities:

• Expeditiously, professionally, and efficiently repair, calibrate and maintain customer high voltage testers. This includes service performed at Megger facility as well as at customer sites
• Customer support via phone, email, and MS Teams. Additionally, support off-site service centers, provide diagnostics and pre-repair quotes
• Bring up, calibrate and final test equipment for delivery to external customers. Provide accurate calibration documentation to customer
• Interface with service manager to resolve customer needs
• Interface with sales department
• Repair defective parts and assemblies
• Interface with Engineering to resolve design or technical issues and provide input with new product design
• Condemn non-repairable parts and assemblies
• Identify defects in workmanship and correct errors
• Reliably deliver quality products and service to the customer with zero defects
• Implement ECOs as directed
• Return excess inventory after jobs are complete and alert affected departments of discrepancies on BOMs and create an ECO if needed
• Follow documented procedures per ISO standards

• Other duties as assigned

Minimum Skills and Competencies:

• Associate’s degree in Electronics, or 2+ yrs. equivalent experience
• Fully competent and experienced in the use of electronic test equipment such as, but not limited to DMM’s, Oscilloscopes, high voltage probes, waveform generators
• Must be able and willing to travel to customer sites up to 50% time, some of which may be international
• Experience trouble shooting to component level and RoHS soldering experience
• Familiar with computer hardware and Microsoft OS and software, as well as Android OS
• Experience with high voltage components and safety protocols

Additional Knowledge/Skills/Abilities:

• Must be able to lift 50 lbs
• Up-to-date knowledge of electronics, electronics theory and practice
• Ability to use and care for electronic equipment
• Good technical skills and an understanding of approved methods
• Effectively and independently schedule and prepare for service site visits.
• Ability to work independently as well as within small teams
• Demonstrated ability to multi-task and prioritize workload
• Must have good communication skills; written and verbal
• Basic computer skills for word processing, spreadsheets, databases and email
• Problem-solving skills, fault isolation skills
• Strong organizational skills
• Basic math skills
• Communication and report writing skills
• Ability to follow instructions
• Able to demonstrate high level of professional integrity
• Must have a friendly demeanor towards customers, internal and external
• Positive attitude
• Must be a team player
• Willing to work in a high stress environment

Travel Requirements:

• 25% - 50% travel to customer sites, some of which may be international
• Ability to independently arrange travel to customer sites