Operations Coordinator

About us:

The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand.

Landline is pioneering remote terminal concepts that bring airport check-in, bag drop, and security screening closer to travelers, including directly into the neighborhoods and destinations where they live, work, and stay. Operating across North America with a growing network of partners, including Air Canada, American Airlines, Sun Country Airlines, Delta, Jet Blue, and CLEAR, Landline is building the infrastructure that allows travel to begin anywhere.

Pay: $30.00 per hour

Job Type: Full-time

The Role:

We are looking for a System Operations Coordinator/Operations Dispatcher to join our team! SOC Dispatchers work from our Fort Collins Business Support location/our local bus depot location and are responsible for the round-the-clock dispatch of our drivers and monitoring of our vehicles in Colorado, Minnesota, Pennsylvania, New Jersey, Delaware, Illinois, Massachusetts, Montreal, and the larger Toronto region.

Duties and Responsibilities:

• Monitor vehicle movements in fleet management system, look for upcoming delays and advise on alternate routes if available.
• Monitor weather and road conditions using online applications and traffic cameras.
• Monitor driver attendance to ensure trips are covered. Contact standby drivers to fill trips as needed.
• Move drivers/vehicles between trips in response to delays/breakdowns.
• Communicate with drivers as they move in/out of stations using push to talk phones.
• Communicate with airline systems operations control (SOC) on delays or cancellations.
• Assign vehicles for upcoming trips based on planned maintenance schedule.
• Monitor drivers' hours of service to ensure compliance with DOT regulations and ensure available hours to cover upcoming trips.
• Assist with driver scheduling.
• Shift: ranges from morning, day, and evening availability

Requirements:

• High School Diploma, GED or equivalent education required
• 2 years of previous management experience required
• Previous experience in ground transportation preferred
• Excellent communication and customer service skills
• Must successfully pass a pre-employment drug and criminal background screen
• Ideal but not required software experience includes Samsara, TASSTA (often referred to as Taska), Sabre (American Airlines), and Netline.

Our work environment includes:

• On-the-job training
• Modern office setting
• 24/7 dispatch support
• Regular social events
• Growth opportunities
• Safe work environment
• Casual work attire
• Lively atmosphere
• Company perks

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Flight benefits through our airline partners
• Company-paid life insurance
• Employee assistance program
• Referral program

This position is subject to random drug and alcohol testing under Company guidelines.