Description

About the Company

Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing.

We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement.

Job Summary

The Area Manager is accountable for the success of all assigned customer relationships and daily operational functionality at the property level on behalf of Xclusive Services. The position requires the ability to communicate cross-functionally across Human Resources, IT, Safety and Support (Workers’ Compensation), Finance, and Compliance. The Area Manager position will report to the District Manager to offer local property support as part of the National Service Team. This position will be responsible for leading, mentoring, coaching, and holding their teams accountable to become unrivaled industry experts who deliver prompt and attentive customer service and team support.

Requirements

Essential Job Functions

Account Supervision and Customer Support % of Time Spent 75%

Always ensure full and timely delivery of weekly payroll and expenses
Complete all required Safety and Support training courses with urgent response to all reported and known incidents per operating policy and procedure
Establish and maintain 3 deep x 3 wide relationships with key stakeholders within the properties you manage
Work closely with Key Stakeholders to maintain a high NPS score within the properties you manage
Uncover upsell opportunities and distribute to the District Manager (identify expansion potential within existing accounts)
Assist in creating customer engagement activities and events
Work with the marketing team to develop sales campaigns for existing accounts and new targets
Cultural leadership and participation
All other duties, as assigned by Leadership

Recruiting % of Time Spent 25%

Lead recruiting efforts to drive applicants to the branch (community engagement, job fairs, mass transportation arrangements for hiring/out of branch application sprints, local advertising, referrals, references, etc.)
Source, interview and hire candidates per Xclusive standard process and procedures leveraging XS ATS
Assign, onboard and communicate customers' expectations of role as well as XS standard procedures for talent
Train talent as necessary to meet XS standards and customer expectations
Manage the reliability of all placements (external) for customer success and reference ability
Effectively manage all open order reports for all assigned markets
Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values
Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment
Other duties to be performed, as assigned

Required Abilities, Requirements, and Qualifications

1+ years of experience in related field required or similar role
Must be available to work outside of business hours with constant communication to team (early/late day shifts, overnight, weekends, holidays, etc.)
Comfortable to work in utility/maintenance environments including storage and heart of house facility spaces and kitchens
Previous experience in hotel/hospitality on-site management (customer service, staffing, or service preferred)
Ability to travel across assigned properties frequently
Must have superior relationship building skills
Ability to meet firm deadlines and communicate effectively
Adaptable to learn new software platforms and systems
Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
High School diploma required
Proficiency in Microsoft Office (365-PC)
Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus
Adaptable to learn new software platforms and systems
Fluency in English required, bilingual in Spanish is a plus
Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers

Physical Demands

While performing the duties of this job must have the:

Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently
Ability to push and pull objects weighing up to 25 lbs. as needed
Capability to reach overhead and extend arms for various tasks
Ability to bend, squat, and kneel required
Ability to operate tools, equipment, or machinery requiring fine motor skills
Ability to stand and walk for extended periods, up to 8 hours
Ability to work extended hours including nights and weekends
Work may be performed indoors and outdoors in various weather conditions, including heat, cold, rain, and wind
Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position

Benefits

Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity insurance (effective the first day of the month following start date)
Paid Sick Time
Paid Holidays
Paid Personal Time Off

An Equal Opportunity Employer

Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more about this Employer on their Career Site