Customer Service Logistics Coordinator

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. 
For the better. Together. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures agreed scope of work services are performed when requested by customer which include monitoring customer calls and ema.ils, questions, etc, communicating internally with work instructions, scheduling inbound and outbound carrier appointments.

• Ensures HWL operations meet customer quality goals including EDI and other data exchange, communication, value added activities, and other HWL products as required.

• Prepare invoices for both customers and internal departments timely and accurately; ensuring the use of agreed upon rates

• Transfer internal requests into work orders for the warehouse floor staff

• Escalates requests to product leadership for customers’ non-standard services and/or pricing.

• Takes ownership of and professionally manages customer escalations

• Identifies and escalates bad debt concerns or forecasted claims for assigned customers.

• Educates and manages assigned customers on HWL claims process

• Maintains customer contract binder that includes all agreement and amendment copies, SOPs, Scope of Work, Schedule of Charges and customer contact details.

• Informs or engages executive sponsors when significant risks are identified with customers

• Provide timely and accurate analytics and analysis to customers as agreed

• Assist mgmt. team performing various operational reporting activities

• Assist in the quality / inventory NCR process as needed

• Assist in managing order flow to the warehouse staff and prioritize shipments accordingly in WMS

• Manages open order and receipt reports for assigned customer(s) to ensure compliance with agreed scope of work.

• Assigns operational tasks via the warehouse management system, especially those service requests from customers such as cycle counts

• Uses warehouse management system for setup and printing of items such as shipping documents and labels

• Enter data into system reflecting movement into, out of, and within warehouse

• Reconcile all receipts and issues over, short and damage reports when necessary

• Notifies supervisor of any customer requests for out of scope tasks

• Participates in corrective actions to mitigate the likelihood of revenue or profit loss

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

EDUCATION AND EXPERIENCE

• Associate’s degree (A.A.) from a two-year college or technical school or equivalent work experience, or equivalent work experience, or equivalent combination of education and work experience will be considered in lieu of educational requirement

• Two to three years’ experience in a contract logistics/warehouse inventory role required

• Two to three years’ experience in Customer Service preferred both in person and on the phone

• Knowledge of dealing with and scheduling LTL carriers required with import and export experience preferred

• Experience with billing functions strongly preferred

• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organizational skills

• Time management and prioritization skills

• Customer-focused – comfortable working with customers both in-person and over the phone

• Adaptable / flexible to high-pressured environment – multi-task when necessary

• Interpersonal skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet

• Proficient written and verbal communication skills in English

• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

• Knowledge of domestic transportation documentation and basics of inventory control

• Knowledge of third-party small parcel systems such as UPS and FedEx

• FTZ/bonded facility knowledge helpful

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!