Intake Coordinator FTL

Job Purpose: 

This position is responsible for assisting with driver log intake, answering the phone, taking messages, greeting clients, and office visitors in a friendly and courteous manner. 

Job Duties:

•    Answering a high volume of calls on a daily basis (MUST complete Phone Request, Special Events or Daily Job forms.

•    Serves visitors by greeting, welcoming, and directing them appropriately (Notifies company personnel of visitor arrival.

•    Ensure reception area is tidy and presentable, with all necessary stationery and material.

•    Receiving and sorting daily mail.

•    Answer all emails in a timely manner.

•    Assist office manager as needed.

•    Complete work tickets for drivers on a daily basis.

•    Ensure all work tickets are returned and filled out properly. 

•    All orders requested via email are to be sent a response with Delivery/Pickup confirmation and print email to attach with the work ticket.

•    Daily- Match all tickets with labor tickets and verify against driver log (Check off and initial).

•    Daily- Final edit all tickets, scan, rename & move to customer file.

•    Daily- ALL tickets for following day MUST be made and put in driver’s box outside.  

•    MUST check tickets are complete by verifying equipment delivered vs equipment picked up.

•    MUST notify customer immediately of any missing equipment.

•    Ensure Arrow Board #’s are on ticket if used attached with the Inspection Check List. 

•    AB/VMS boards MUST be logged into the white board when they are being used for rental and taken off when they are picked up for inventory purposes.

•    New customers- fax credit reference form to their references (follow up to ensure all documents are received back so we may begin working with the company). 

•    Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

•    Company reserves the rights to add or change duties at any time.

Job Qualifications:

•    High school Diploma or equivalent.

•    1-2 years of experience in an office environment as a receptionist, front office representative or similar role (preferred).

•    Bilingual (Spanish & English).

•    Excellent verbal and written communication.

•    Able to multitask.  

•    Knowledgeable with Microsoft Word and Outlook.

•    Customer focus and telephone skills.

•    Strong attention to detail.

Physical Requirements/ Work Environment:

•    While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear, both in person and by telephone. 

•    Requires lifting and carrying of up to 25lb or more.

•    Requires using hands to handle, control or lift objects with a strong grip