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Benefits:
- Competitive salary
- Dental insurance
- Free uniforms
- Paid time off
- Training & development
- Vision insurance
As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate!
Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry.
Key Responsibilities
- Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations.
- Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs
- Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity.
- Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns.
- Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability
- Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date.
- Manage projects, track progress, and ensure timely completion of tasks.
- Oversee timekeeping/payroll reporting
- Manage subcontractor certifications, insurance, and other documentation needs.
- Prepare and analyze financial reports, including divisional performance
- Act as the Subject Matter Expert for all office related technology and processes.
- Assist Senior Leadership Team as needed.
- Perform other job duties as assigned.
Position Requirements
- 5+ years of proven office management experience preferably within the restoration, construction, or service industry
- Demonstrated leadership experience with a focus on team development and fostering accountability
- Strong analytical and problem solving skills, with the ability to implement efficient solutions independently
- Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries
- Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone
- Uphold honesty and transparency in all actions
- Experience and ability to ensure accountability while fostering a positive and productive work environment
- Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software
- Exceptional organizational skills, with a keen attention to detail and the ability to multi-task while ensuring accuracy and focus
- IICRC and Xactimate certifications preferred
- Ability to successfully complete a background check subject to applicable law
- Bilingual (English/Spanish) a plus
Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.
We are a drug free work environment
Each SERVPRO® Franchise is Independently Owned and Operated.
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