Senior Training Specialist

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Key Responsibilities

• Partner with department leadership to assess learning needs and develop strategic learning roadmaps aligned with business objectives.
• Conduct learning needs analyses (LNA), performance assessments, and organizational gap analyses.
• Review Quality Assurance trends, guest feedback, operational KPIs, call monitoring results, and business metrics to proactively identify training needs.
• Conduct and Consult with leaders to identify root causes of performance challenges and recommend learning and non-learning solutions.
• Translate operational priorities into measurable learning objectives and performance improvement strategies.
• Serve as a trusted advisor to business leaders on organizational capability development.
• Serve as the organization's lead facilitator for executive-level and high-visibility learning experiences.
• Develop and Deliver workshops focused on leadership, coaching, accountability, communication, emotional intelligence, facilitation, performance management, change leadership, and luxury leadership behaviors.
• Manage the end-to-end development of training curriculums, including eLearning modules, instructor-led content, and blended learning experiences. 

Qualifications

Education

• Bachelor's degree in Education, Learning & Development, Organizational Development, Instructional Design, Human Resources, Business Administration, IO Psychology or a related field.

Experience & Skills

• Minimum 8 years of progressive Learning & Development experience, preferably within hospitality, luxury service, sales, or contact center environments.
• Extensive classroom and virtual facilitation experience with frontline employees, leaders, and executive audiences.
• Demonstrated experience conducting learning needs analyses, performance consulting, and organizational gap assessments.
• Proven ability to design and implement strategic learning solutions from concept through execution.
• Advanced instructional design expertise and knowledge of adult learning theory.
• Experience reviewing Quality Assurance trends, operational metrics, and business performance data to identify learning opportunities.
• Strong project management and stakeholder management skills.
• Experience leading cross-functional enterprise initiatives.
• Experience mentoring trainers and facilitating train-the-trainer programs.
• Proficiency with Articulate 360, Learning Management Systems (LMS), Microsoft Office Suite, multimedia development tools, and learning technologies.

Core Competencies

• Strategic Learning Consulting
• Adult Learning & Facilitation Excellence
• Instructional Design
• Learning Needs Analysis
• Performance Gap Analysis
• Quality Assurance Trend Analysis
• Learning Analytics & Reporting
• Leadership Development
• Organizational Development
• Business Acumen
• Executive Presence
• Project Leadership
• Stakeholder Management
• Change Management
• Continuous Improvement
• Cross-functional Collaboration

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.