Manager, Customer Safety Training (Remote Northeast)

Position Responsibilities: 

District Safety Trainer (DST) Management Responsibilities: 

• Coach trainers how to optimize their productivity to include maximizing class sizes, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities.  

• Lead and support DSTs in expanding their technical and instructional skillsets across a wider range of equipment and course types to continually strengthen market training performance. 

• Ensure DSTs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.)  

• Monitor DST training schedules in the training platform (LMS) to ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers. Audit DST paperwork to ensure forms are completed correctly, and they are stored in the LMS. 

• Determine and monitor new markets that may need, and can support, a full-time trainer based on customer demand and future job starts.   

• Lead the trainer recruitment and trainer onboarding processes. Ensure qualified candidates are hired and provide coaching sessions to quickly optimize the effectiveness of new trainers.  

• Work with branch managers to actively recruit branch trainers and Customer Evaluators (CEs). Coach and mentor branch contributors and provide on-going support to ensure engagement. Identify non-participating CEs and engage them in the program.     

• If certified, conduct equipment operator certification and general safety training for customers to augment DST staffing as needed. Maintain current equipment operator and other related certifications.  

Financial Responsibilities 

• Support the development of the annual budget for the assigned coverage area. 

• Monitor achievement to budget, determine the root cause of negative variations, and take corrective actions as needed.  

• Seek opportunities to profitably grow the business to include partnering with local industry group chapters, DST coverage area expansion and optimization, upselling/cross-selling, etc.     

Sales Responsibilities 

• Work with the National and Strategic Account teams to sell training to customers, mission critical and mega projects. 

• Attend sales meetings to promote the training product offering and discuss new products and other updates to our program. Train the sales teams how to sell safety training.  

• Create a culture of integration by closely collaborating with district, regional, and territorial sales leadership.  

Requirements: 

Education & Experience: 

• Bachelor’s degree or equivalent 

• Demonstrated leadership and supervisory skills 

• Understanding of a Profit and Loss Statement and its levers  

• Broad knowledge of construction industry safety standards, practices, and regulations 

• Dependable, organized, motivated, and self-starter 

• Customer-service and solutions oriented 

• Ability and willingness to travel; overnight travel may be required (20%-40%) 

• Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook 

• Applicant must live in the NE