Manager, Field Operations

Key Responsibilities: 
The Manager, Field Operations directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities: 

• Schedules, directs and provides technical support for technicians to meet service demands and customers’ expectations 

• Recruits, interviews, hires and trains service and maintenance HVAC technicians as required meeting workload demands, and company or customer expectations and requirements 

• Supervises and directs the technicians to effectively perform the functions of HVAC repair, replacement, installation and other duties as required to ensure customer satisfaction. 

• Reviews technician’s work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity 

• Responsible for HVAC technician’s performance appraisals, reviews and for setting improvement goals per company requirements 

• Establishes and maintains a regular training program to ensure that technicians and maintenance technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions 

• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings 

• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements 

• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used 

• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Department 

• Develops and monitors budgets, goals and objectives to insure departmental profitability 

• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables 

• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met 

• Ensures that all company/department policies are being followed by all HVAC staff 

• Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy 

• Monitors service vehicles to ensure they are in an acceptable condition to allow HVAC technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained 

• Keeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment 

• Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work 

• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner 

• Work with other departmental managers to meet company and departmental goals and objectives 

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Qualifications/Skills: 

• Ability to multi-task and prioritize work responsibilities. 

• Ability to work independently and to instruct others. 

• Industry specific knowledge of various components associated with HVAC service field. 

• Minimum of 6 years as an HVAC service manager or adequate field supervisory experience. Bachelors Degree Preferred.

• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade. 

• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information. 

• Must be proficient with computers – including but not limited to Microsoft Word and Excel.  

• Must communicate effectively verbally and in writing with customers and service technicians.