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Job Description Summary
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Objectives of this role• Cultivate a safe, secure, and healthy environment for patients and colleagues, and enhance the quality of service and care provided.
• Understand the provider-to-patient flow to better assist physicians and nurses in maintaining an efficient, productive office.
• Develop and maintain relationships of confidence and trust with patients.
• Help answer patient questions and address their concerns before, during, and after examination.
• Update and maintain electronic patient medical records accurately and securely.
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How will you make an impact & Requirements
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Responsibilities
- Maintain a clean, sanitary office and prepare examination and treatment rooms with necessary instruments prior to each appointment.
- Accompany patients to examination or treatment room, measure vital signs, update information and changes in medical history, and prepare them for examination or treatment.
- Maintain patient records for clinical use, billing, and physician review, and assist in the transition from hard copy to digital.
- Keep medical supplies well stocked, placing orders when necessary.
- Develop and maintain accurate databases for scheduling appointments, communicating with patients, managing knowledge, mitigating error, and supporting decision-making.
- Contribute to process improvements by taking an active role in patient experiences and satisfaction.
Required skills and qualifications
- Associate's degree (or equivalent) in medical assistance or related field.
- One or more years of experience as a medical assistant at a healthcare facility.
- Excellent communication and organizational skills.
- Proven ability to collaborate effectively with colleagues.
- High levels of professionalism and dedication to patient-centered care.
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