Front Gate Cashier

Job Title: Front Gate Cashier

Job Summary: The Front Gate Cashier is responsible for providing a welcoming first impression to guests by efficiently processing ticket sales and admissions. This role handles cash and electronic transactions accurately, answers guest questions about park policies and attractions and ensures a smooth entry experience. Front Gate Cashiers maintain a friendly, professional attitude while working in a fast-paced environment and following all company procedures related to cash handling and guest service.

Job Responsibilities:

• Must be able to promote the park with the utmost enthusiasm and pride while interacting with Guests.
• Proficient knowledge of computers with the ability to learn new programs.
• Sales of various season passes and ticket types.
• Handling various ticket transactions including advanced sales, group sales, complimentary tickets, season tickets, promotional tickets, and reconciling ticket problems.
• Responsible for the accurate recording of all ticket options, ensuring an accurate record of Guest attendance.
• Providing prompt and courteous resolutions to Guest concerns daily while seeking new methods to increase Guest satisfaction.
• Respond to or notify security of an emergency in the area and maintain control until a supervisor arrives.
• Complete all tasks as requested by management.

Experience:

• High school diploma or equivalent (required).
• Minimum of 1 year of experience in retail or customer service (preferred).

Knowledge, Skills, and Abilities:

• Excellent communication skills to interact with customers professionally and kindly.
• Accuracy in ticket sales, pricing, and record keeping.
• Basic math skills for handling cash transactions.
• Ability to manage ticketing issues, customer complaints, or logistical problems.
• Comfortable with ticketing software and point-of-sale (POS) systems.

Physical Requirements:

• Standing and walking for long periods on surfaces such as uneven surfaces and hard flooring.
• Physical exertion such as frequent bending, twisting, stretching, stooping, and reaching overhead.

• Must be able to work in all weather conditions and elements including the direct sunlight with no shade, cold, rain, etc.

Safety Expectations:

• Promote and practice safe work practices at all times.
• Use personal protective equipment (PPE) as needed.
• Adhere to company, state and federal safety standards and regulations.

By submitting your application for employment with Lake WInnepesaukah, you consent to undergo a thorough background investigation as permitted by federal and Georgia state laws. This may include checks on criminal records, education, employment history, and credit (if applicable). You affirm the accuracy of all information provided and understand that any misrepresentation may result in rejection of your application or termination if hired. Your employment will be contingent upon the satisfactory outcome of the background screening. By proceeding with your application, you acknowledge and consent to these terms.