Retail Associate

Job Title: Retail Associate

Job Summary: The Retail Associate is responsible for providing exceptional guest service while ensuring smooth and accurate retail transactions. This role supports store operations by maintaining a clean, organized, and welcoming environment, assisting guests with purchases, and following all company policies and safety procedures. Retail Associates play a key role in creating a positive shopping experience and promoting sales.

Job Responsibilities:

• Greet customers warmly and provide friendly, professional service.
• Process sales transactions accurately using the point-of-sale (POS) system, handling cash, credit/debit cards, and other forms of payment securely.
• Maintain a clean, organized, and well-stocked checkout area, including supplies such as bags and receipt paper.
• Inform guests about promotions, discounts, and loyalty programs to enhance their shopping experience and increase sales.
• Restock merchandise on shelves and displays, ensuring items are neatly arranged and accessible.
• Address customer concerns or complaints professionally, seeking assistance from management when necessary.
• Adhere to company cash handling procedures, including balancing cash drawers and completing end-of-day reports.
• Follow all safety protocols, including proper handling of materials and emergency procedures.
• Collaborate with team members to support smooth store operations and assist with other tasks as needed.
• Perform other related duties as assigned to support retail operations.

Education & Experience:

• Currently attending high school (required) or possess a high school diploma or GED (preferred).
• Previous retail or customer service experience (preferred).

Knowledge, Skills & Abilities:

• Strong mathematical skills and ability to handle cash transactions accurately.
• Excellent interpersonal and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Attention to detail and commitment to accuracy under pressure.
• Basic computer proficiency, including familiarity with POS systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to lift, push, pull, and carry up to 25 lbs. consistently.
• Frequent bending, twisting, stretching, stooping, and reaching overhead.
• Ability to stand and walk for extended periods on hard or uneven surfaces.
• Ability to work flexible and varying hours, including weekends and holidays.
• Comfortable working outdoors in varying weather conditions and temperatures.

Safety Expectations:

• Promote and practice safe work habits at all times.
• Properly use personal protective equipment (PPE) as required.
• Comply with all company, local, state, and federal safety regulations.

By submitting your application for employment with Lake WInnepesaukah, you consent to undergo a thorough background investigation as permitted by federal and Georgia state laws. This may include checks on criminal records, education, employment history, and credit (if applicable). You affirm the accuracy of all information provided and understand that any misrepresentation may result in rejection of your application or termination if hired. Your employment will be contingent upon the satisfactory outcome of the background screening. By proceeding with your application, you acknowledge and consent to these terms.