Senior ERP Technical Analyst

Job Description

About Us

Indian River State College is a leading public institution on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are committed to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs that meet the needs of our region.

At The River, we believe every student’s and every employee’s story matters. We value the diverse perspectives, experiences, and talents that come together across our campuses, creating a learning environment and workplace that is supportive, inclusive, and inspiring.

With flexible learning options online, on campus, and hybrid, we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities, ensuring every learner has the chance to thrive.

Why Join The River

When you join Indian River State College, you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here, your role is more than a job; it’s an opportunity to shape futures, support student success, and contribute to a college that is changing lives every day.

What We Offer

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

• Health & Wellness: Medical, dental, and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security: Florida Retirement System (FRS) participation, plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance: Generous paid vacation, personal, and sick leave
• Perks & Discounts: Reduced rates on services and access to local attraction discounts
• Growth & Development: Professional development opportunities, leadership training, and career advancement pathways

JOB SUMMARY:

Under limited supervision, serves as a senior technical resource for the College’s enterprise resource planning systems and related applications. Provides technical administration, analysis, configuration, troubleshooting, and lifecycle support for enterprise platforms, databases, integrations, automated processes, and reporting solutions. Works collaboratively with functional departments, technology teams, and vendors to maintain reliable systems, implement improvements, protect institutional data, and support the College’s administrative and academic operations..

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Provide senior-level technical administration, analysis, configuration, maintenance, and support for enterprise resource planning systems and related applications.

• Serve as a technical lead for ERP implementations, upgrades, patches, enhancements, data conversions, integrations, and other enterprise application initiatives.

• Analyze complex business and technical requirements and translate them into secure, reliable, and maintainable technical solutions.

• Investigate and resolve complex application, database, integration, authentication, performance, data, and automated-processing issues.

• Configure and monitor scheduled jobs, batch processes, interfaces, application services, system notifications, and other automated ERP functions.

• Develop and maintain scripts, queries, reports, data extracts, workflows, utilities, and automated processes that support institutional operations.

• Collaborate with functional analysts and College departments to evaluate business processes, define requirements, test solutions, and implement approved changes.

• Coordinate integration requirements and data exchange between ERP applications, cloud services, identity systems, databases, and third-party platforms.

• Develop test plans, conduct technical and regression testing, coordinate user acceptance testing, and validate production deployments.

• Evaluate vendor releases, security updates, product changes, and new capabilities and recommend implementation strategies.

• Monitor application performance, system capacity, processing reliability, and data quality and recommend corrective or preventative improvements. 

• Apply security, privacy, access-control, change-management, and data-governance requirements to ERP systems and technical solutions.

• Maintain system architecture documents, configuration records, data models, process diagrams, technical specifications, troubleshooting guides, and standard operating procedures.

• Coordinate with vendors and technical service providers to resolve issues, implement product changes, and maintain supported system configurations.

• Provide technical guidance and mentoring to ERP analysts, integration personnel, application support staff, and other technology team members. 

• Participate in scheduled maintenance, system implementations, application upgrades, after-hours support, and the on-call rotation as assigned.

• Completes all other duties and responsibilities as assigned.

QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Systems, Software Development, Business Information Systems, or a related field preferred; or an equivalent combination of education, training, certifications, and progressively responsible professional experience. 

• Minimum of five (5) years of progressively responsible experience supporting enterprise resource planning systems, enterprise applications, databases, integrations, or related technologies preferred. 

• Experience supporting Ellucian Banner, ADP, or comparable higher education, enterprise resource planning, student information, human resources, finance, or payroll systems is preferred.

• Advanced knowledge of enterprise application architecture, system configuration, application lifecycle management, batch processing, data exchange, and technical troubleshooting.

• Strong experience with SQL, relational databases, data models, queries, stored procedures, data validation, and performance analysis.

• Experience with scripting or programming languages such as Python, PowerShell, JavaScript, Java, C#, PL/SQL, or comparable technologies. 

• Working knowledge of REST and SOAP web services, application programming interfaces, JSON, XML, secure file transfers, and integration technologies.

• Experience with reporting tools, workflow technologies, job-scheduling tools, middleware, or cloud-based automation services. 

• Working knowledge of authentication and authorization technologies, including single sign-on, SAML, OAuth, multifactor authentication, certificates, service accounts, and role-based access control.

• Understanding of software-development lifecycle, testing, version control, release management, change management, incident management, and problem-management practices.

• Ability to analyze complex business and technical requirements, identify root causes, evaluate alternatives, and implement reliable solutions.

• Understanding of data security, privacy, FERPA, access control, audit requirements, and the protection of confidential institutional information.

• Demonstrated ability to lead technical initiatives, coordinate work across teams, and provide guidance to technical and functional personnel.

• Strong analytical, organizational, documentation, time-management, communication, and problem-solving skills.

• Relevant certifications in ERP platforms, databases, cloud technologies, software development, or enterprise applications are preferred.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 25 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at-will” basis.

Classification

Supervisory

FLSA Exempt

Employment Type

Compensation and Application Deadline