Technical Support Analyst

CONSTRUCTION SPECIALTIES, INC. 
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law. 

SCOPEOFPOSITION:

IT support professional, who resolves a variety of technical issues relating to the organization’s computer systems, telecommunication network, LANs, WANs and desktop computers, whether these components are located onsite or in the field. Technical Support Analysts are experts who provide the foundation of Construction Specialties’ digital infrastructure.

ESSENTIALDUTIESAND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:

• Install and configure computer hardware and software.

• Troubleshoot, diagnose, and resolve hardware/software problems.

• Administer AD, Egnyte, Okta, O365 email accounts.

• Provide support for customers via ServiceNow ticketing system.

• Restore deleted files from backup (w/Systems Engineering)

• Collaborate with IT departments on various projects.

• Interface between customer and second tier support.

• Set up for conference room meetings

• Train and review general policies and procedures with new hires.

• Report local IT operations/projects to Facility and IT management.

• Perform other related duties assigned by IT Management.

• Produce Knowledgebase articles as needed/requested

• Assist the network team I providing technical support to users, diagnose network related issues, and help with questions about network usage

• Physical assistance with server hardware – rack/unrack, cabling, light modifications such as memory and disk support