Executive Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Executive Assistant is responsible for providing administrative support and handling various operational functions to ensure the team is operating in an efficient manner. This role provides high-level support to Executives including calendar management, successful coordination of business meetings, email management, and business tracking. The Executive Assistant exercises independent judgment in the resolution of administrative needs and manages multiple projects and tasks simultaneously. This role plays a critical role in keeping leadership focused, the pipeline moving, and transactions closing smoothly.

Job Responsibilities:

• Manage executive calendars and schedule meetings using Teams and Outlook.
• Coordinate business meetings, leadership events, and travel arrangements.
• Handle high-volume email correspondence and draft professional, grammatically accurate communications.
• Screen incoming communications and prioritize executive response needs.
• Assist with special events planning, marketing initiatives, and gifting programs.
• Track key business metrics and support leadership reporting needs.
• Maintain confidentiality and exercise independent judgment.
• Manage and track transactions from contract to close.
• Proactively identify potential delays and implement solutions before escalation is required.
• Complete and reconcile expense reports, receipts, and reimbursements.
• Open and manage support tickets as necessary for operational needs.
• Perform various administrative tasks as needed.

Qualifications and Skills:

• High School Diploma or equivalent.
• Associate’s or Bachelor’s degree, preferred.
• 3+ years of experience in Executive Assistant support within a leadership setting.
• 2+ years of experience in transaction management or real estate coordination, preferred.
• Experience in the mortgage industry, preferred.
• Comfortable holding agents, clients, and vendors accountable to deadlines, preferred.
• Familiarity with financial tracking and monitoring operational expenses, preferred.
• Skilled in managing multiple transactions and executive priorities simultaneously.
• Skilled in maintaining attention to detail and a high level of ownership in dynamic environments.
• Excellent communication skills.
• Excellent organizational, time management, and problem-solving skills.
• Skilled in anticipating leadership needs before they arise, preferred.
• Skilled in maintaining effective follow‑through and using proactive communication, preferred.
• Skilled in maintaining professionalism in dynamic work environments, preferred.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.