Front Office Specialist

Front Office Specialist (Patient Experience)

Employment Status: Full-Time | Hourly (Non-Exempt)
Schedule: Approximately 40 hours per week
Work Location: On-site; travel required to multiple office locations within an approximate one-hour driving distance

The Opportunity

We are hiring a front-facing professional who understands that exceptional patient care begins long before a provider enters the room. This role is designed for someone who brings warmth, confidence, and emotional intelligence to every interaction and takes pride in creating a calm, welcoming environment in a fast-paced clinical setting.

This is not a basic reception role. The right candidate sees this position as a place to grow, contribute, and raise the standard of patient experience.

What Success Looks Like in This Role

• Creates a positive first impression for every patient, every visit
• Balances efficiency with empathy, even during busy clinic days
• Anticipates needs, communicates clearly, and follows through
• Treats patient information with care, accuracy, and discretion
• Shows up reliably, professionally, and ready to support the team

Core Responsibilities

• Serve as the primary point of contact for patients and visitors
• Manage patient arrival and departure processes with accuracy and compassion
• Schedule appointments, testing, and follow-up visits per clinical direction
• Gather, verify, and maintain patient demographic and insurance information
• Confirm insurance eligibility and secure authorizations as needed
• Collect patient financial responsibility, including co-pays and balances
• Upload and organize documentation within the electronic medical record
• Prepare patient charts in advance to support clinic readiness
• Maintain clean, orderly, and welcoming patient areas
• Support patients who may be anxious or unwell with patience and care
• Travel regularly to clinic locations within an approximate one-hour drive radius

We Are Looking for Someone Who

• Is naturally personable, composed, and respectful
• Takes ownership of their role and holds themselves accountable
• Communicates clearly and professionally with patients and coworkers
• Maintains a polished appearance and calm demeanor
• Adapts well to change and stays focused under pressure
• Wants to grow personally and professionally within a team environment

Minimum Requirements

• Associate degree or higher required
• At least one year of customer service or patient-facing experience
• Ability to travel consistently to nearby clinic locations
• Successful completion of a Level 2 background screening as required by AHCA. https://ahca.myflorida.com/ 

Preferred Qualifications:

• Experience in a medical, dental, or healthcare setting
• Associate degree or higher
• Bilingual skills

Skills That Matter Most

• Strong interpersonal and communication skills
• High attention to detail and organization
• Sound judgment and problem-solving ability
• Comfort working independently and as part of a team
• Commitment to patient privacy and HIPAA compliance

Compensation & Benefits Overview

• Medical, dental, and vision insurance options
• Life insurance, disability coverage, and voluntary benefits
• 401(k) plan with employer contribution
• Paid time off and paid holidays
• Advancement opportunities and ongoing professional development
• Supportive, people-centered workplace culture

Physical & Work Environment

This role requires extended periods of sitting at a workstation, frequent computer and phone use, and occasional standing, walking, bending, and lifting up to 15 pounds. The environment is a busy clinical setting with regular patient interaction, moderate noise, and frequent interruptions. Reasonable accommodations will be made in accordance with applicable law.

Equal Employment Opportunity

We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.

Note: This description outlines the general scope of the position and may be adjusted as operational needs evolve.