Operations Supervisor

Job DetailsJob Location: Fort Walton Beach, FL 32547Position Type: Full TimeSalary Range: $23.00 - $25.00 HourlyPosition Summary The Operations Supervisor supports the Operations Manager in overseeing the daily administrative and operational functions of a multi-provider outpatient specialty group with 8 locations. This role ensures efficient clinic workflows, high-quality patient experience, regulatory compliance, and staff productivity. The Supervisor serves as a frontline leader responsible for coordinating staff, resolving issues, and implementing operational improvements.   Key Responsibilities Operational Oversight Supervise daily clinic operations to ensure efficient patient flow, timely appointments, and minimal disruptions Monitor and optimize scheduling templates, provider utilization, and clinic capacity Ensure adherence to organizational policies, clinical protocols, and regulatory requirements (HIPAA, OSHA, etc.) Identify workflow inefficiencies and implement process improvements in collaboration with the Operations Manager Staff Supervision & Development Supervise front office, scheduling, and/or clinical support staff (e.g., medical assistants, patient service reps) Provide day-to-day direction, coaching, and performance feedback Assist in recruiting, onboarding, training, and retention of staff Conduct performance evaluations and support corrective action plans as needed Promote a positive, team-oriented work environment Patient Experience & Service Excellence Ensure high levels of patient satisfaction by addressing concerns, complaints, and service recovery in a timely manner Monitor patient access metrics (wait times, call handling, appointment availability) Support implementation of patient satisfaction initiatives and service standards Administrative & Financial Support Assist in managing operational metrics such as productivity, staffing ratios, and cost controls Support revenue cycle processes including registration accuracy, insurance verification, and charge capture compliance Monitor and report key performance indicators (KPIs) to the Operations Manager Participate in budget adherence and supply management Compliance & Quality Assurance Ensure compliance with all federal, state, and local healthcare regulations Maintain accurate documentation and support audit readiness Participate in quality improvement initiatives and performance tracking Reinforce infection control, safety, and risk management protocols Communication & Coordination Act as a liaison between staff, providers, and leadership Support implementation of new systems, policies, or service lines Lead or participate in team meetings, huddles, and training sessions Communicate operational updates and expectations clearly to team members QualificationsQualifications Education & Experience Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience) preferred 3–5 years of healthcare operations experience, preferably in an outpatient or specialty practice setting Prior supervisory or team leadership experience strongly preferred Skills & Competencies Strong leadership, coaching, and team-building abilities Knowledge of medical office workflows, EHR systems, and scheduling practices Understanding of healthcare regulations, billing basics, and patient privacy requirements Excellent organizational, problem-solving, and decision-making skills Strong interpersonal and communication skills Ability to manage multiple priorities in a fast-paced environment   Working Conditions Primarily based in an outpatient clinic setting Requires occasional extended hours depending on clinic needs Frequent interaction with patients, providers, and staff   Compensation  $23-$25 Ph (DOE)   For Full time Employees after 90 days:   Health Dental and Vision insurance   Life Insurance   LT Disability   5 days PTO   After 1 Year:   10 days PTO   401k with company Safe Harbor Match