Receptionist - Headquarters Step One Automotive Group

Job DetailsJob Location: Corporate Headquarters - Fort Walton Beach, FL 32547Position Type: Full TimeTravel Percentage: NegligibleJob Shift: DayAt Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today! At Step One Automotive Group, our first priority is always our customers and our team. Because of this, the Receptionist’s job function is to primarily answer phone calls and direct customers to the correct department or person when they need assistance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties/Responsibilities·   Serve as the first point of contact for guests and visitors, providing a professional and welcoming front desk experience   Manage incoming calls and direct inquiries to the appropriate departments or team members    Support day-to-day office operations to ensure an organized, efficient, and professional work environment  Coordinate mail, packages, and deliveries, ensuring timely distribution and outgoing shipments (FedEx, etc.)  Assist with scheduling, coordination, and general administrative support across departments  Support Customer Experience (CX) initiatives, including monitoring and routing customer feedback and reviews  Assist in managing customer escalation processes in alignment with company standards  Track and follow up on open customer issues to ensure timely resolution and communication with leadership  Assist with coordination and execution of Shared Services projects and initiatives across locations  Support tracking, ordering, and scheduling of supplies, services, and vendor-related needs  Help maintain company records and documentation related to shared services activities  Assist with expense tracking and submission for Shared Services purchases  Support the coordination and maintenance of emergency contact information and related records  Monitor and report facility-related concerns (e.g., cleanliness, maintenance) to appropriate vendors or internal teams  Coordinate travel arrangements and logistics for team members as needed  Provide administrative and operational support to leadership and cross-functional teams as needed  Assist with special projects and additional responsibilities as assigned to support business needs Maintains a professional appearance.  Other tasks as assigned.  Required Skills/Abilities Excellent communication and customer service skills. Bi-lingual is always a plus. Strong computer & phone skills. Professional appearance and work ethic. Self-motivated, goal oriented, and ability to work within a fast-paced environment. Ability to act with integrity, professionalism, and confidentiality. Proficient with Microsoft Office Suite or related software. Must have the ability to sit for long hours while working from a desktop computer, phone system, and various dealership specific software.  Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 20 pounds. Education and Experience High school diploma or equivalent Two to four years related experience and/or training preferred. Must be able to pass a background check, drug screen, and Motor Vehicle Report. QualificationsBenefits: Medical, Dental, Vision, and AFLAC Supplemental Insurance Company Paid Life Insurance, Employee Assistance Program, and college courses. 401(k) with Company Matching after 6 months. Paid Time Off and Paid Holidays. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.