Customer Service/Data Entry

Description

JOB TITLE: Customer Service Associate

PLANT: Fort Wayne

REPORTS TO:  Customer Service Lead/ FW  Materials Manager 

DEPT: Customer Service 

Shift: Monday-Friday full time 40 hours a week. Onsite role. 

DESCRIPTION: 

We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality. 

Key Responsibilities 

• Data Management: Input, update, and maintain customer account information and records into company software and databases.  
• Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction.  
• Data Verification: Review data for errors, correct discrepancies, and cross-reference information against source documents before finalizing entries.  
• Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial orders and all other customer order related documentation. 
• File Organization: Scan, organize, and store physical and digital source documents in compliance with data privacy policies. 

Requirements

Qualifications & Skills 

• Experience: 1–3 years of experience in data entry, clerical administration, or customer support. 
• Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM). 
• Software Skills: Intermediate proficiency in Microsoft Office Suite (Word, Excel). 
• Attention to Detail: Meticulous eye for spotting errors and maintaining data integrity.