Customer Service Representative

Role Description

This is a full-time on-site role for an Inside Sales Specialist at IASA Group, LLC in Fort Wayne, IN. The Inside Sales Specialist will be responsible for generating quotes, customer follow-up, market research, ensuring customer satisfaction through effective communication, and providing excellent customer service.

Qualifications

• Experience in a client-facing, sales or business development role
• Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential
• Prior experience delivering on customers' needs ensuring continued business
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Ability to write reports, proposals, business correspondence, and procedure manuals
• Software knowledge using Windows, including Microsoft Products (ex. Excel)
• Strong knowledge in utilizing technology
• Effective Communication and Customer Service abilities
• Experience in ensuring Customer Satisfaction
• Strong organizational and time management skills
• Ability to work well in a team environment

Responsibilities

• This individual will be responsible for supporting the development of current/new business and managing existing business.
• Understanding the business's ERP system and be effective in executing tasks within the system.
• Create RFQ's, manage pricing, and vendors
• Plan/buy forecasted parts for future orders
• Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business
• Makes ethical and responsible pricing decisions
• Follows up with customers to ensure the company is meeting or exceeding the service level
• Prepare and manage daily customer quotations and orders
• Acts as a liaison between customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization
• Is a responsible and cooperative team leader with other departments to address and resolve customer problems
• Understands and works within the company policies and procedures
• Maintains up to date knowledge of the industry
• Other duties as required in support of the company and/or sales division