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Job DetailsJob Location: Fort Wayne, IN 46802The Evening Receptionist serves as the first point of contact for all guests and callers, playing a key role in creating a welcoming, professional, and efficient experience. This position reports to the Intake & Data Manager and collaborates closely with the Intake & Data Team to support agency operations. Key responsibilities include delivering excellent customer service by answering phones, greeting and announcing guests, collecting payments, updating spreadsheets, and completing a variety of clerical and administrative tasks. The ideal candidate is able to work independently, exercise sound judgment, follow directions accurately, and contribute positively as a team member with a strong commitment to customer service and support. The position is part-time and is scheduled Monday through Friday, 3:30 p.m. to 8:30 p.m., with occasional Saturday hours (9:30 a.m. to 2:30 p.m.) scheduled in advance. Essential functions: Provides superb customer service to all guests, callers, and employees of Iris Family Support Center, Inc. Receives and directs incoming phone calls to appropriate department and/or individual. Monitor both front lobby doors (client and business sides) for incoming visitors, clients, families, support teams, and deliveries. Monitor interior client lobby door to grant staff re-entry to the building (no keycard swipe on client side). Monitor cameras during visits to help ensure safety. Report any concerns to on-call supervisor immediately. Collects payments and updates payment records. Send faxes and e-mail messages. Closed building at 8:30 p.m. Monday through Friday to turn off all lights, lock Pearl St. entrance, and lock front doors. Receive, timestamp, and distribute mail to the appropriate employee/department. Assemble New Mom Bags for Healthy Families, as needed, to ensure at least ten are available at all times. Prepare all outgoing mail. Timestamp items received in the mail. Monitor Pearl Street entrance and turn alarm off, as needed. Notify leadership immediately if anyone has exited or entered the Pearl Street door that should not have. Assists with scheduling, canceling, and/or moving assigned rooms. Attends regularly scheduled supervision with supervisor. Attends monthly team meetings with Intake & Data Team. Complete other data entry and clerical tasks, as assigned. Other Duties Performs other duties as assigned.  Qualifications (Core Competencies, Skills and Experience) Ability to use computer software and hardware used by the agency, including Microsoft Word, Excel, PowerPoint, Teams, Outlook, etc.), Case Wind, Dialpad, etc. Ability to communicate professionally with others in the workplace, internal and external clients and visitors. Ability to deal with people who may be upset and/or unruly. Ability to multitask effectively. Ability to meet deadlines. Physical Demands Largely a sedentary role utilizing a computer for more than 4 hours a day. Requires the ability to lift files, open filing cabinets or bend and stoop as necessary. Requires the ability to occasionally lift office supplies, materials and equipment up to 25 pounds. Must have dependable transportation.  Expected Hours of Work Expected 25-30 hours for part-time position. Scheduled work hours are: 3:30 p.m. – 8:30 p.m., Monday through Friday. Occasional Saturdays from 9:30 a.m. – 2:30 p.m., as scheduled. Required Education High School Diploma or equivalent  Preferred Education and Experience High School Diploma or equivalent Customer service experience Excellent verbal and written communication skills Previous receptionist experience in a fast-paced office environment a plus EEO Statement Iris Family Support Center, Inc. is an Equal Opportunity, Affirmative Action employer
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