Information/Computer Input Technician – Police Records (B shift 2:30p-10:30p)

Schedule: Monday - Friday 2:30 p.m.–10:30 p.m., Every third weekend Saturday & Sunday 2:30 p.m.–10:30 p.m.

Full-time shifts may include 6:30 a.m.–2:30 p.m., 8:00 a.m.–4:00 p.m., 9:30 a.m.–5:30 p.m., 10:30 a.m.–6:30 p.m. or 2:30 p.m.–10:30 p.m. Alternate weekends and holidays may be required.

Do you have records, data-entry or criminal justice experience and stay composed when situations become stressful? We're looking for someone who is dependable, detail-oriented and comfortable handling confidential police information while assisting the public.

What You'll Do

You'll support the Fort Wayne Police Department Records Division by answering non-emergency calls, assisting citizens and law-enforcement personnel, and processing sensitive police records.

Key Responsibilities

Answer non-emergency calls, gather essential information and direct callers to the appropriate service
Enter police reports, citations, protective orders, stolen-property records, tow information and calls for service
Process background checks, criminal-history requests, handgun permit information and vehicle releases
Assist citizens, police personnel, towing providers and outside agencies by phone and in person
Review, enter and release law-enforcement information while maintaining strict confidentiality

What You Bring: Education & Experience

Associate degree in criminal justice or a related field, or an equivalent combination of education and experience
At least one year of experience in records, data-entry or administrative environment
Strong organization, communication and customer-service skills
Ability to manage multiple priorities and make sound decisions under pressure
Ability to pass the City's post-offer screening process

Required Certifications

Ability to obtain and maintain IDACS/NCIC certification, which authorizes access to Indiana and national law-enforcement information systems
Ability to complete the required training, pass the examination and recertify every two years
Valid Indiana driver's license

Technical Skills & Knowledge

Accurate keyboarding and data-entry skills; a keyboarding test will be administered
Ability to learn Spillman, the Police Department's records and call-management system, along with other law-enforcement databases
Working knowledge of Microsoft Word, Excel and standard office equipment
Ability to understand policies, legal terminology, maps, codes and detailed instructions

Why Work for the City of Fort Wayne?

Your work will help citizens; police officers and partner agencies receive timely and accurate information. The City of Fort Wayne offers meaningful public-service work, job stability, professional development, comprehensive benefits and retirement through PERF.

The City of Fort Wayne is an Equal Opportunity Employer.

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