Service Manager

Service Manager

Goal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return guests by ensuring smooth operations and a memorable and extraordinary experience. The Service Manager ensures the store's service operation is held to company standards. The performance metrics used to gauge success in this role include, but are not limited to, guest satisfaction ratings, beverage cost of goods, FOH staffing, FOH cleanliness, health and sanitation, check count growth, check average growth, and the FOH training program.

Responsibilities:

• Hold the service team accountable for exceptional and quick service to ensure the guest experience is at the top of everyone's mind every shift in collaboration with the FOH supervisor, if applicable
• Primarily responsible for scheduling, coordinating, and successfully hosting charitable events (ie Dine & Donate) in alignment with company initiatives and guidelines for such events.
• Responsible for keeping beverage costs at or below company goals by weekly ordering and inventory and actively using Margin Edge to track COG progress while actively adjusting your processes to align with store goals
• Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help – complete all steps for successful onboarding and training for new hires
• Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
• You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
• Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
• Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
• Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
• Uphold server tip credit and dual jobs compliance
• Uphold standards on BB Basics – attendance, uniforms, atmosphere, and environment.
• 100% table touches through the dot program
• Communicate to the BOH manager and GM food quality issues or guest suggestions.
• Responsible for drive-time and carryout accuracy
• Ongoing training of FOH staff – G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
• Directly oversees the Guest Service Specialist (GSS) team
• Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed

Qualifications:  

• A minimum of 3 years of supervisory or management experience is required for this role. Experience in a high-volume restaurant with a full-service bar is strongly preferred.
• Knowledge of or certification in safe food handling procedures, as well as knowledge of or certification in safe alcohol and bar procedures is preferred. Experience leading diverse teams of people and training and mentoring new staff will best set candidates up for success in the Service Manager role. The ability to use discretion in decision making and exercise good judgment to solve problems, set and achieve goals is a must-have skill for the Service manager position. Candidates with a positive and upbeat personality that are capable of inspiring others will be given preference. Basic business math skills and computer literacy are also necessary skills to be successful as a Service Manager.

Work environment:

• This is a full-time, 40-hour, exempt salaried position. This position reports directly to the General Manager and is 100% in-person.
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What We Offer:

• Competitive Wages 
• Weekly Pay
• Flexible Scheduling to accommodate your work/life balance 
• Employee Meal Discounts 
• Paid Time Off 
• Health, Dental, Vision, and Short-term Disability Insurance available for full-time employees
• Paid Life Insurance for full-time employees
• 401K Retirement Plan with a generous company match 
• A Fun, Family-Friendly Atmosphere 

Beer Barrel Pizza & Grill provides a fun and family-friendly work environment. We offer competitive wages with weekly pay. Beer Barrel accommodates flexible scheduling to support our employees' work-to-life balance. All employees are eligible for employee meal discounts. For employees who meet full-time requirements, Beer Barrel offers a comprehensive benefits package that includes health insurance 60% employer-paid premium, dental and vision, short-term disability, and company-paid life insurance. Beer Barrel also offers a 401-K retirement savings plan with a generous company match. To learn more, visit us at beerbarrel.com.

Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.