Data Entry and Customer Service Representative

COMMUNITY HARVEST FOOD BANK OF NORTHEAST IN, INC

JOB DESCRIPTION

JOB TITLE:  Agency Office Representative

DEPARTMENT: Agency

REPORTS TO: Agency Office Manager

ESSENTIAL JOB FUNCTIONS:

• Maintains and updates all member agency information per Macola and hard files.
• Assists Agency Services & Programs Supervisor with management of agencies and coordinating all relevant mailings.
• Provides technical assistance and support to agencies related to order processing, reporting requirements, and record keeping.
• Provides backup for the various stages of product distribution to member agencies including order taking, production of picking tickets, applying grant applications to invoices, printing invoices, etc.
• Provides additional clerical and administrative support for office as required or requested by supervisor.
• Responsible for maintenance on the copy and postal machine.
• Responsible for getting mail sent out daily and coding by department.
• Responsible for making agency visits and complying with the rules and regulations set forth by Feeding America and Community Harvest Food Bank.
• Provides front desk coverage during receptionist breaks and absences as assigned.  

ADDITIONAL RESPONSIBILITIES:

• Serves as back-up to receptionist.
• Assist in other areas of the food bank as assigned
• Maintain a clean and orderly office environment
• Maintenance of a neat, clean, and professional appearance at all times
• Evening and weekend hours as requested

This list is not all-inclusive and other duties may be assigned.

PROFESSIONAL REQUIREMENTS:

• Valid IN driver’s license, current insurance, reliable transportation, and be willing to travel.
• Ability to address member agency concerns through effective customer support approach
• Ability to complete work in an accurate, effective and timely manner
• Ability to handle high volume of work in short periods.
• Must have the ability to work with a diverse group of staff and volunteers
• Must be able to read, comprehend and write in English at a high school level
• Must be able to consistently and correctly perform basic math skills at a high school level
• Must be able to perform basic computer tasks
• Must have excellent oral communications skills
• Must have a pleasant, team-oriented personality and be able to work in an unsupervised environment
• Must be willing/able to work overtime and weekends as requested

EDUCATIONAL REQUIREMENTS:

• Associates Degree with at least two years of experience is desired.
• Minimum of 1-2 years experience in office support environment including data entry, processing, and customer support.