Admission Associate

Job DetailsLevel: ExperiencedJob Location: Fort Worth Country Day School, Inc. - Fort Worth, TX 76109Admission Associate Position Overview The Admission Associate plays a key role in supporting the Office of Admission and ensuring a welcoming, organized, and efficient experience for prospective families. This position provides administrative, logistical, and customer service support throughout the admission cycle, serving as an ambassador for the school’s mission, values, and community.   This position will be responsible for all Admission communications, mailings, and Blackbaud entries within the Office of Admission, coordinating those as necessary with the Blackbaud system of the Alumni Office. This is a year round position.    This position will provide backup to the front desk phone and assist Communications with mailings and projects on an as-needed basis.    Responsibilities include, but are not limited to the following: Admission Support Provides administrative support to the Director of Admission and Assistant Directors Facilitates weekly Admission meetings to look at team calendar, inquiries, applications, mailings, and web pages  Responsible for all data entry of inquiries, applications, and corresponding communications, acknowledgment letters, letters of recommendation, and school records.  Responsible for the merging of admission decision letters and keeping form letters updated with current information.  Manages inquiries from prospective families via phone, email, and in-person, warmly and professionally, within one business day Responds to inquiries for all grades when the Directors are unavailable to meet or take a call. Checks voicemail throughout the day and responds immediately.  Manages calendars and logistics Maintains, troubleshoots, and updates admission records in the school’s database Assists with application processing, file completion, and communication with families for admission and financial aid/scholarships Prepares admission correspondence, reports, and materials Prints monthly inquiries and application statistics. Assists the Director with the compilation of Opening Day Statistics in August.  Assists the Directors with all admission testing and group observations (some weekends required) Works with the team to cultivate community resources for admission candidates, including corporate relocation offices, Realtors, feeder schools, preschools, and other new initiatives.  Prepares onboarding documents for newly admitted families   Event Coordination Supports advertising (mailing event cards), planning, and execution of admission events such as open houses, information sessions, and welcome events Coordinates materials, registrations, follow-up communications, and on-site logistics, including catering   Office & Team Support Orders and maintains admission materials and office supplies Assists with mailings, document preparation, and data entry Collaborates with faculty, staff, and other departments to support the admission process Provides general front-office or campus support as needed during peak advancement/admission times   Customer Experience & Communication Serves as a first point of contact for prospective families, modeling excellent customer service Communicates clearly, promptly, and professionally with families and colleagues Upholds confidentiality and professionalism at all times   Required Knowledge, Skills & Abilities 10+ years of administrative experience, ideally in an educational or customer-facing environment Strong organizational, multi-tasking and time-management skills with attention to detail Excellent written and verbal communication skills Proficiency in Microsoft Office and Google Workspace; experience with admission or CRM databases a plus Ability to manage multiple priorities in a fast-paced, seasonal environment Warm, approachable demeanor and a commitment to teamwork Spanish-speaking a plus  Professional, reliable, and discreet Service-oriented with a genuine interest in working with families and students Flexible and willing to assist with occasional evening or weekend events Enthusiastic about supporting the mission and values of an independent school   The Admission Associate reports directly to the Director of Admission and indirectly to the Assistant Directors.    All employees of FWCD must: Embody, model and communicate the School’s mission and core values (courage, integrity, kindness, respect, responsibility, and scholarship) Exhibit generous community spirit, professional flexibility, a sense of humor and a positive attitude Collaborate and work well with colleagues, parents and students Execute duties in a positive and punctual manner Be an enthusiastic lifelong learner driven toward professional self-improvement and personal growth   Equal Opportunity Employer / Statement of Inclusivity: Fort Worth Country Day is an Equal Opportunity Employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. The ideal candidate should possess a thoughtful approach and knowledge of intercultural communication and inclusion of underrepresented groups. Employment decisions at FWCD are based on merit, qualifications, abilities and performance, and are subject to the academic and business requirements of the School. The FWCD Inclusivity Statement confirms: We believe that understanding and respecting differences not only inspires compassion and empathy, but also fosters intellectual curiosity and creativity. We embrace the diverse cultures, experiences and perspectives that comprise and enhance our learning environment. We commit to sustaining and growing an intentionally inclusive community.   Fort Worth Country Day is a co-ed, junior kindergarten through grade 12 college-preparatory day school with approximately 1,100 students and 250 faculty and staff. The School seeks to promote inclusivity and retain a diverse faculty. The 104-acre campus offers excellent facilities for academics, arts and athletics. Faculty and administration nurture a collegial professional environment in which innovation is encouraged. Opportunities for ongoing professional development are exceptional. Fort Worth Country Day is proud of its school community where students, parents, faculty, staff and administration join together to develop an effective and enjoyable place to teach and learn.   About Fort Worth Country Day and the City of Fort Worth: Fort Worth ranks as one of the top 12 largest cities in the United States and is known for its vibrant arts, music and cultural life. The Dallas/Fort Worth metropolitan region is home to over 6.5 million people. More information about the School is available at www.fwcd.org.