Collections Specialist

Collections Specialist (Onsite)

Fort Worth, TX
Mon–Fri Daytime Hours | 8–5 or 8:30–5:30 | No Nights or Weekends
$17–$19/hour + Uncapped Monthly Bonus

Now Hiring for Our Next Training Class Tuesday, September 8!

Credit Systems International, Inc. (CSII) is looking for motivated Collections Specialists to join our onsite team in Fort Worth.

If you're a strong communicator who enjoys helping people, navigating challenging conversations, and working toward goals, this could be a great fit — even if you've never worked in collections. We'll provide the training you need to learn the collections side of the role.

This is a fully onsite, Monday–Friday position with hands-on training and support from your team and leaders. With daytime hours and no nights or weekends, you'll have a predictable schedule and a collaborative environment where help is nearby when you need it.

As a Collections Specialist, you'll talk with consumers about their accounts, understand their circumstances, and help identify workable solutions for resolving outstanding balances. You'll use active listening, customer service, and negotiation skills to guide productive conversations while treating every consumer with professionalism and respect.

What You'll Do

• Communicate with consumers regarding delinquent accounts through inbound and outbound phone calls and other company-approved communication channels.
• Listen to each consumer's situation, answer questions, and help identify appropriate account resolution options.
• Build rapport with consumers while helping them work toward resolving account balances.
• Negotiate payment arrangements and other approved account resolution options.
• Process payments and accurately document consumer interactions and account activity.

You'll also learn how to accurately document account activity, verify required information, process payments, and follow company and regulatory guidelines. We provide training on the policies, systems, and compliance requirements you need to perform the role successfully.

You'll be a great fit if you:

1. Communicate confidently and professionally by phone
2. Enjoy solving problems and working toward goals
3. Can handle difficult conversations with empathy and composure
4. Are comfortable learning and navigating multiple computer systems
5. Are dependable and detail-oriented
6. Have a high school diploma or GED

Minimum Requirements

• High school diploma or equivalent
• Basic computer skills and ability to navigate multiple applications
• Minimum typing speed of 35 WPM
• Ability to successfully complete a pre-employment background check
• Reliable attendance

What Success Looks Like

Successful Collections Specialists are good listeners who can stay calm, communicate clearly, and guide conversations toward a solution. You'll use empathy and problem-solving skills to understand each consumer's situation while also working toward individual and team goals.

You'll receive training on our systems, account-resolution options, documentation standards, and applicable compliance requirements. Once trained, you'll be expected to consistently meet established productivity, quality, customer service, and compliance standards.

Preferred — Not Required

• Previous collections or customer service experience
• Bilingual English/Spanish

Pay & Benefits

• $17–$19/hour based on experience
• Uncapped monthly bonus
• Attendance bonuses
• Medical, Dental, Vision & Life Insurance
• 401(k)
• Paid Time Off & Paid Holidays
• Casual dress
• Team-oriented culture
• Predictable Monday–Friday schedule — no weekends and no evenings
• Onsite training and day-to-day support from your team and leaders
• A collaborative work environment where you can ask questions, learn from experienced team members, and build your skills

Compliance & Employment Requirements

Because we work with consumer accounts, Collections Specialists are expected to follow all applicable federal, state, client, and company requirements. CSII provides training on the policies and regulations that apply to the role, including FDCPA, FCRA, HIPAA, and other applicable requirements.

Employment is contingent upon successful completion of applicable pre-employment screening requirements.

Now Hiring for Our Next Training Class Tuesday, September 8!