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SERVICE MANAGER Reports to: General Manager |
Role Overview The Service Manager leads daily front-of-house operations at Reata, ensuring every guest experience reflects our commitment to exceptional hospitality. From opening to close, you will guide the team, maintain standards of service excellence, and collaborate with kitchen leadership to deliver a seamless, memorable dining experience. |
KEY RESPONSIBILITIES
- Deliver superior guest experiences and proactively resolve complaints with efficiency and empathy.
- Manage and motivate the floor team throughout each shift, ensuring smooth service flow.
- Monitor kitchen execution and coordinate with back-of-house to maintain timing and quality standards.
- Appraise staff performance regularly, offering constructive feedback to drive growth and productivity.
- Ensure full compliance with all sanitation, health, and safety regulations.
- Make informed, profitable decisions regarding FOH operations and resource allocation.
- Recruit, train, and retain skilled team members to support current and future staffing needs.
- Step in wherever needed to keep service moving — from expediting to guest table touches.
QUALIFICATIONS & REQUIREMENTS
Experience
- Minimum 3 years of management experience in fine dining or an equivalent full-service restaurant environment.
- Demonstrated track record of delivering exceptional customer service at a management level.
Technical Skills
- Proficiency in OpenTable, HotSchedules, Orcale Simphony, and TripleSeat preferred.
Core Competencies
- Strong work ethic, reliability, and a self-motivated leadership style.
- Ability to thrive in a high-volume, fast-paced environment while maintaining composure.
- Collaborative communicator with the ability to inspire and hold a team accountable.
COMPENSATION & BENEFITS
- Competitive salary commensurate with experience.
- Full benefits eligibility on the first day of the month following 60 days of employment.
Benefits include:
- Medical, Dental & Vision Insurance
- Long-Term & Short-Term Disability
- Life Insurance & AD&D
- Critical Illness Coverage
- 401(k) Retirement Plan
Reata is an Equal Opportunity Employer.
Learn more about this Employer on their Career Site
