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Job DetailsJob Location: Fort Worth, TX 76177Position Type: Full TimeEducation Level: 4 Year DegreeJob Category: Installation - Maint - RepairPosition: PM Sr. Manager Department: EUS000 Company: WUS Location: Houston, TX Overseas Assignment: On-site engineering/business support Reports To: Jeffrey Chiu Position Summary Local hire on-site representative to support customer (Apollo) located in Houston, TX Key Responsibilities -Immediate Customer Complaint Resolution: Provide on-site troubleshooting at the first instance when customers encounter unexpected hardware, mechanical, or software issues during verification and assembly; report findings back to RD for analysis and resolution. -Early-Stage Business Intelligence Gathering: Conduct regular face-to-face meetings with customer EPMs, Strategic Sourcing teams, and project executives to align with the customer's future product roadmaps and order intentions. -IUR Allocation & Control: Manage the inventory of IURs within customer side, including component replacement and rework (such as HPM and material replacement verification). -Ad-hoc Local SupportQualificationsEducation: Bachelor's degree or higher Experience: 5+ years of experience in the electronics industry Technical Skills: Program management, cost structure Language & Communication: Fluent in both English and Chinese Preferred Qualifications: N/A Additional Requirements Familiar with traditional/AI server design, MFG, cost structure Flexible working hours for meeting with customer and HQ in different time zone. Regular trip back to HQ for product update and training Equal Employment Opportunity Statement Wistron InfoComm USA Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected under applicable law.
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