Customer Service Ambassador

About the role:

Silver Creek Materials seeks a Customer Service Ambassador with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, composting, mining, and aggregate needs. This position serves as a key customer contact and a critical quality control checkpoint by inspecting incoming loads, directing site traffic, identifying contamination, and helping protect the quality of materials entering production

What you'll do:

• Provide prompt, professional customer service to customers, haulers, and team members.
• Inspect incoming loads and verify materials meet company acceptance standards.
• Identify, document, and report contamination, unacceptable materials, or safety concerns.
• Direct customers and truck traffic safely and efficiently throughout the facility.
• Assist customers with onsite questions, unloading procedures, and site navigation.
• Communicate effectively with loaders, dispatchers, supervisors, and other departments.
• Maintain continuous coverage of the inspection area during receiving operations.
• Perform routine site inspections and report operational, safety, or maintenance concerns.
• Promote a safe working environment for customers, visitors, and employees.
• Support product quality by preventing contamination from entering production.
• Demonstrate ownership by identifying issues, resolving problems when appropriate, and escalating concerns as needed.
• Maintain a clean, organized, and professional work area.

Qualifications & Skills:

• Friendly, professional, and customer-focused attitude.
• Strong communication and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Self-motivated with strong attention to detail and accountability.
• Ability to work independently and as part of a team.
• Ability to identify safety, quality, and contamination concerns.
• Comfortable working outdoors in varying weather conditions.
• Ability to stand, walk on uneven terrain, and perform physical tasks, including lifting up to 50 pounds.
• Valid Driver's License required.
• Knowledge of landscaping materials, composting, recycling, aggregates, or related materials preferred.
• Basic mechanical aptitude preferred.
• Must pass a background check and comply with the Company's Drug-Free Workplace Policy.
• Must comply with all company safety policies and OSHA/MSHA regulations.

 Benefits:

Silver Creek Materials is family owned and operated and offers about-average industry pay. Eligible employees can elect medical, dental, vision, life, short term disability, long term disability, ambulatory insurance, voluntary critical illness, voluntary accident, and voluntary hospitalization insurance, and a 401(k) plan. Employees also enjoy paid company observed holidays and generous paid time off. Field employees can elect uniforms and will also receive a boot stipend starting on their first anniversary. Additionally, employees can enjoy the use of company facilities, such as a gun range and 11-acre family lake.