Client Service Technician
$19 - $22/hr. |Dallas Veterinary Surgical Center (DVSC) |Fort Worth, TX

Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? Dallas Veterinary Surgical Center (DVSC) in Fort Worth, TX is seeking a Client Service Technician who will thrive in a team-focused atmosphere and is committed to delivering top-tier patient care and excel in providing exceptional client service. At Dallas Veterinary Surgical Center, we strive to be among the nation's premier surgical referral centers specializing in orthopedic, soft tissue, minimally invasive, and neurosurgery for companion animals.

For more than 30 years, DVSC has been a trusted referral partner for veterinarians throughout the Dallas-Fort Worth area. We specialize in advanced diagnostics and cutting-edge surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. Utilizing state-of-the-art equipment and innovative techniques, our team is committed to delivering the highest standard of veterinary medicine.

Compensation:

$19 - $22/hr. based on experience

Full-Time Benefits Include:

Medical, Dental, and Vision Insurance
401(k) with Company Match
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Life and Disability Insurance
Employee Assistance Program (EAP)
Employee Pet Discount
Paid Time Off (PTO) and Holidays
Professional Development and Tuition Assistance
Uniform Stipend
Retirement Plan

Schedule:

Full Time
4x10 hour shifts per week within the hours/days:
- Monday - Friday
- 7am – 5pm

Job Description:
As a Client Service Technician (CST), you are the face and heartbeat of the hospital. The CST will need to exhibit exceptional customer service skills (verbal and written), attention to detail, and the ability to multitask between multiple systems for patient intake. This role is client-facing but will require exceptional communication skills with clients and internal staff.

Responsibilities:

Greet all guests and customers with kindness & respect
Check-in patients
Provide introductory information to new customers
Obtain patients’ history, vital signs, and weight recording all information in the chart, and communicating with DVM
Working with a team of CSRs and other departments to find appropriate solutions
Collection of payment for services rendered
Ensure that the reception area and exam rooms are clean and odor-free
Verify all client information is up to date and accurate in the system
Answer and transfers calls on multi-line telephone in a friendly and professional manner
Strong working knowledge of veterinary procedures and pharmacology
Discharge surgical patients and answer questions about the procedure, medications, and aftercare
Takes messages from clients or RDVMs when appropriate and makes a callback in Ezyvet
Assist with patient restraint, blood draws, and radiology
Calculate and fill prescriptions per veterinarians’ instructions
Working knowledge of veterinary terminology

Administration

Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinarians
Gather all forms and go-home items and verify invoices and instructions before discharge time
Scan all faxed lab results, place them in the patient's medical records, and email copies to the appropriate DVM
Make sure all exam rooms are stocked
Scan all RDVM records, forms, lab results, etc., into patients’ files
Check messages on voice mail
Maintain and provide information for no-shows, rescheduled, and canceled appointments
Keep reception desk and area tidy and clean
Clean up after pet accidents in the waiting room
Place all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient files in the appropriate (chronological) order
Clean and stock client restroom as necessary or alert custodian to needs
Operate office machines to include postage scale, fax machine, computer, printer, photocopy machine, credit card machine, scanner

Qualifications:

You have experience of at least six months working in a veterinary hospital as a veterinary assistant
You are dedicated to maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value.
Take the initiative – you are a * hard worker who contributes to the operation of the entire hospital*, you will help get all the day’s duties done!
You are versatile – you know how to effectively adapt to the individual needs of each patient and are dedicated to making a difference in the lives of patients and their families.
You possess clinical skills and experience that include (but are not limited to):
- Safe patient restraint
- Excellent client service
- Phlebotomy and catheter placement
- Knowledge of radiology safety and proper technique
- Solid foundation of knowledge of common veterinary medications

Fluent English speaking and reading skills required; multilingual candidates are encouraged to apply.

About DVSC
Dallas Veterinary Surgical Center (DVSC) has proudly served the Dallas-Fort Worth community for more than 30 years as a leading veterinary surgical referral center. Our team provides advanced surgical care for dogs and cats using innovative techniques and state-of-the-art technology. We are committed to delivering exceptional patient outcomes while fostering a supportive environment where team members can learn, grow, and thrive.

Nearby Communities
DVSC attracts Veterinary Technicians from throughout the Dallas-Fort Worth Metroplex, including:

Fort Worth, TX
Arlington, TX
Keller, TX
Southlake, TX
Grapevine, TX
North Richland Hills, TX
Hurst, TX
Bedford, TX
Colleyville, TX
Burleson, TX
Weatherford, TX
Dallas, TX

Know Someone Amazing?
If this role isn't the right fit but you know a great Veterinary Technician, send them our way!
Email Craig.Rizzo@ethosvet.com to learn more about current opportunities.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at Craig.Rizzo@ethosvet.com

Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Learn more about this Employer on their Career Site