Customer Service Associate

Job DetailsJob Location: Fountain Inn SC - Fountain Inn, SC 29644Customer Service Associate Location: Fountain Inn, SC (Greenville/Simpsonville Area) Salary Range: $50,000 - $60,000, depending on experience Schedule: Full-Time, Onsite Launch Your Career with a Global Company Shamrock Technologies is seeking a motivated, customer-focused Customer Service Associate to support customers throughout the United States and the world.  This role serves as an important connection between our customers and internal teams, helping ensure orders are processed accurately, questions are answered promptly, and customers receive outstanding service. This is an excellent opportunity for someone early in their career who wants to build experience in customer service, international business operations, logistics, and manufacturing while working with customers around the world. What You'll Do Manage customer orders from entry through delivery Serve as a primary point of contact for customer inquiries Coordinate with Sales, Supply Chain, Production, Logistics, Finance, and Quality teams Monitor order status and communicate updates to customers Assist in resolving order, shipping, invoicing, and documentation issues Support customers throughout the United States and the world Learn international shipping and export documentation processes Maintain accurate information within ERP and customer service systems Help identify opportunities to improve customer service processes   What We're Looking For Associate degree is required; bachelor's degree is preferred 0-4 years of customer service, administrative support, or related experience Strong organizational and problem-solving skills Excellent verbal and written communication abilities Ability to manage multiple priorities with accuracy and attention to detail Proficiency with Microsoft Office applications Experience using ERP systems is preferred; Microsoft Dynamics 365 experience is a plus Manufacturing, industrial, or B2B experience is a plus Positive attitude, strong work ethic, and willingness to learn   Training & Travel This position is based onsite in Fountain Inn, South Carolina. To ensure a successful transition into the role, the selected candidate will spend time training with our customer service team in Newark, New Jersey during the first several months of employment.  Travel will be company-paid and is expected as part of the onboarding process. Why Shamrock? Shamrock Technologies is a global manufacturer serving customers around the world.  We offer the opportunity to work with an experienced team, gain exposure to international business operations, and make a direct impact on the customer experience. This role will be instrumental in supporting Shamrock's continued growth and expansion in South Carolina while providing valuable experience and career development opportunities within a growing global organization. Important Note This is an onsite position based in Fountain Inn, South Carolina.  Remote and hybrid work arrangements are not currently available for this role. No agencies or recruiters, please. Qualifications