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Job Summary:
The Quality Liaison acts as the primary communication link between Yanfeng, the customer, and internal manufacturing operations. This role ensures that all customer concerns related to automotive seating products are addressed promptly, containment is executed effectively, and corrective actions are completed using Yanfeng quality systems and IATF requirements.
Essential functions of the job:
- Serve as the on-site and off-site customer representative for quality-related concerns.
- Participate in shopfloor reviews and required audits.
- Communicate customer expectations, requirements, and quality alerts to the plant team in real time.
- Lead immediate containment activities for customer issues including sort, rework, and verification.
- Obtain shipping documents for parts that need to be returned to the plant for analysis.
- Containment/sorting/rework activities, including communication of clean points and other activities as needed.
- Document issues in customer portals and internal systems.
- Lead and support 8D, 5-Why, and other structured problem-solving activities.
- Ensure corrective actions are validated, implemented, and sustained.
- Assist in PFMEA, Control Plan, Work Instruction, and visual aid updates as required.
- Ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements.
- Support internal audits and assist with preparation for customer audits.
- Monitor SPC, capability, and process conformance on assigned seating lines.
- Provide ongoing quality support to final assembly operations.
- Participate in product builds, and validation activities.
- Support PPAP submissions, run‑at‑rate, and launch readiness assessments.
- Maintain accurate, timely records of customer concerns and internal responses.
- Provide daily/weekly reports to plant leadership and customer teams.
- Track and report warranty as required.
- All other duties as assigned.
Required Education:
- 1 -3 Years of Experience with direct customer contact and project management.
- 1-3 Years of Experience within the automotive industry.
- Must be able and willing to travel and work at customer sites, including industrial manufacturing plants which might require climbing, lifting, or working in confined spaces.
- Understanding of quality functions: customer service, metrology, auditing, and quality analysis techniques. Reading comprehension and mathematical/analytical skills.
- Computer skills (email, etc.) and use of MS Office programs (i.e. Word, Excel, PowerPoint).
- Excellent communication skills.
Our Investment in You
- Competitive Compensation Packages
- 11 Paid Holidays
- PTO
- Medical, Dental, and Vision Benefits
- 401k Savings
- Rewarding Healthy Behavior Program
- Life and Disability Insurance
- Supplemental Health Plans
- Employee Assistance Program
- Company Discount Program
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