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Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Dental insurance
- Employee discounts
Position: Dual Area Sales Coordinator (Entry-Level)
Reports to: Area Sales Manager
About Us
At ZMC Hotels, we are committed to delivering exceptional hospitality experiences while creating opportunities for our associates to grow and succeed. Our portfolio of hotels offers guests outstanding service and value across trusted hospitality brands. We foster a collaborative, performance-driven culture where innovation, accountability, and teamwork are recognized and rewarded.
Position Summary
Are you helpful, organized, and eager to learn the ins and outs of hotel sales? Perfect! As a Sales Coordinator, you will support a talented sales team while gaining hands-on experience in all aspects of sales, including group business, corporate accounts, and catering. This role is perfect for someone who is interested in starting a career in hotel and event sales and thrives in a fast-paced environment and enjoys providing exceptional service to clients.
What We Look For
We're seeking someone who uses their excellent organization skills and helpful nature to keep the sales department running smoothly. In this role, you will enable the Area Sales Manager to focus fully on booking business and achieving sales goals. You will efficiently perform all assigned sales duties, including processing incoming leads, executing sales reports, maintaining sales data files, and acting as a liaison between the hotel and clients.
What We Look For
We're seeking someone who uses their excellent organization skills and helpful nature to keep the sales department running smoothly. In this role, you will enable the Area Sales Manager to focus fully on booking business and achieving sales goals. You will efficiently perform all assigned sales duties, including processing incoming leads, executing sales reports, maintaining sales data files, and acting as a liaison between the hotel and clients.
Benefits
- Medical, Dental & Vision Benefits
- Paid Time Off (PTO)
- 401(k) Retirement Plan
- Hotel Employee Discount Program
- Career Growth & Professional Development Opportunities
Responsibilities
- Assist with all sales-related duties for groups, corporate accounts, and catering business.
- Sell, coordinate, and service meeting space for clients, ensuring their events are executed flawlessly.
- Answer telephone inquiries in a timely and courteous manner, gathering sufficient information to direct calls appropriately.
- Act as a liaison between the hotel sales office, operations, and clients.
- Check hotel availability and inventory for potential group business.
- Enter new business/groups into the hotel PMS system.
- Maintain organized records of all accounts and ensure pertinent information is distributed to the necessary hotel personnel on a timely and accurate basis.
- Maintain files and sales databases according to company standards.
- Assist with preparation and execution of hotel site inspections.
- Ensure efficient communication of group and meeting needs to hotel operations staff.
- Follow-up on all special projects and assignments given by the Director of Sales and Area Sales Manager.
- Other responsibilities as assigned.
Qualifications & Skills
- High School Diploma or GED required
- One (1) year of hotel sales, hospitality, customer service, or administrative experience preferred.
- Experience with Delphi.fdc/Amadeus CRM, Microsoft Office Suite, and hotel property management systems is preferred.
- Strong organizational skills with exceptional attention to detail.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
- Professional, customer-focused attitude with outstanding relationship-building skills.
Physical Requirements
- Ability to sit, stand, and walk for extended periods throughout the workday.
- Manual dexterity sufficient to operate computers, phones, and other office equipment.
- Ability to communicate effectively in English, both verbally and in writing.
- Ability to occasionally lift up to 20 pounds.
- Ability to travel locally between assigned hotel properties as business needs require.
Work Environment
This position operates primarily in a hotel office environment while supporting two hotel properties. Evening or weekend work may occasionally be necessary to support client events or business needs but is not the standard schedule.
Why Join Our Team?
We believe our people are our greatest asset. We offer a collaborative environment where your contributions directly impact the success of our hotels. If you are passionate about hospitality, organization, customer service, and supporting a dynamic sales team, we invite you to join a growing organization that values integrity, innovation, and professional growth.
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