Concierge

Position Available: PRN

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments. 

Essential Job Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident. 
• Assist residents and/or families with requests for transportation, reservations, and general information. 
• Answer and direct phone calls, take messages, and respond to inquiries. 
• Responds to emergency situations and is the point of contact in all emergency situations. 
• Monitor lobby and common areas to ensure safety and promote a positive environment. 
• Maintain reservations and schedule for guest suites, clubhouse, and private dining. 
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services. 
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping. 
• Help promote community events and activities to residents and guests. 
• Notify supervisor when items need to be ordered, received, and maintain office supply list. 
• Maintain confidentiality of resident and community information. 
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Requirements

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

 Knowledge, Skills, and Abilities Required

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults