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- Manages Customer Care Center in Korea addressing commercial and logistics support requests, performing outbound sales activities and leads generation.
- Provides leadership to achieve Customer Care Excellence objectives regarding customer satisfaction and revenue generation activities.
- Implements processes or tools in order to improve customer care operations efficiency thru all media channels, ensuring the team is effective and efficient.
- Implement global processes, company policies, guidelines and tools in order to improve customer care operation through all media channels
- Act as the Single point of contact for internal and external communication.
- Collaborate with Zone/country management team and other departments
- Responsible for reporting, budget management, evaluation and planning developments.
- Serves as a change associate during implementations
- Ensures coaching activities for CCC are happening at appropriate frequency.
- Measures and communicates the business impact of coaching activities related to customer experience. #LI-JL2
- Understand order process in SAP
- Strong proven leadership of at least 2 years
- Either customer care center or SCM exerience
- Customer oriented mindset
- Fluent in English, both speaking and writing
- Strong coordinator and communicator to suppor the team activities with other divisions
- Solution-oriented enabler to push for results under critical conditions
- Empathy capacity, change management skills
- Proficient computer skills in MS suites (Word, Excel)
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