Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Paid time off
Training & development
Vision insurance

Job Title: Assistant Manager

Location: Mass Appeal Draught House & Grille
Status: Full Time

Reports to: General Manager

Salary Range: $55k-$65k per year

Description/Expectations:

Hendler Family Brewing Company is reopening its newly renovated taproom at Patriot Place, and we're gearing up for an exciting next chapter. The refreshed space is bigger and better, built to give guests more room to relax, enjoy great beer, and dig into something delicious.

We're launching a full kitchen program alongside the reopening — a menu built around elevated New England classics — and we're looking for the right people to help bring it to life. This is a ground-floor opportunity to help shape something new, in a space that's growing, and with a team that genuinely cares about doing things well.

HFBC brews will be pouring, the kitchen will be firing, and we are looking for good people to make it all happen.

We need a seasoned leader with a passion for creating a strong, positive Team culture and exceptional Guest experience to join our team as Assistant Manager.

Working under the direction of the General Manager, the Assistant Manager is a leader at the Patriot Place location and within the overall hospitality organization. The successful candidate leads by example and sets the tone and standards for excellence, with a focus on consistently high-quality customer service. They are constantly looking for ways to improve the guest experience through HFBC practices & standard operating procedures. They have a clear understanding of both company and departmental goals and their specific role in achieving those goals.

Essential Functions and Duties:

Taproom Operations: Oversee daily opening and closing duties, including cash handling, cleanliness, and restocking to ensure a smooth service
Beer & Service Quality: Maintain beer freshness and proper serving standards while delivering a welcoming, knowledgeable, and engaging guest experience
Team Leadership & Training: Lead, train, and support taproom staff, fostering a positive, collaborative, and hospitality-driven culture
Guest Experience: Greet guests warmly, provide recommendations, assist with orders touch tables, and ensure an outstanding guest experience
Sales & Inventory: Track sales trends, manage retail and draft inventory, and ensure proper ordering and organization of supplies
Events & Atmosphere: Help plan and execute private and public events while maintaining an inviting atmosphere with the right music, temperature, and layout
Compliance & Transactions: Accurately process payments, verify IDs, and ensure responsible alcohol service
Scheduling & Staffing: Create and manage schedules
Collaboration & Growth: Work closely with leadership, marketing, and events teams to support the taproom’s success and continuously improve operations.

Job Requirements:

High School Diploma or equivalent required
TIPS and/or ServSafe Certified, Crowd Manager Certified
Minimum 2+ years hospitality management experience required and brewery experience is a huge plus!
Strong communication skills (verbal and written)
Ability to motivate, lead, and develop a strong team and individual team members
Exceptional time management, multi-tasking & prioritization skills
Knowledge of POS systems, scheduling software, and office/Google applications
Demonstrates an eagerness for listening to ideas, questions, and feedback with trust and respect
Exhibits a strong work ethic and commitment to teamwork
Exercises discretion in handling and disseminating financial and non-financial information
Easily flexes and adapts to adjust to sudden changes

Physical Requirements:

Ability to lift at least 50 lb
Ability to stand for extended periods of time
Continuously reach, bend, lift, carry, stoop and wipe

Benefits:

Medical, Dental, Vision coverage
Matching 401k after 9 months of employment
Paid time off, Vacation, Sick time, Company holidays
Training and industry related education available
Membership in Master Brewers Association of America
Free case of our beer weekly (must be 21 or older)

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