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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Support Operations Supervisor, Pediatric Clinics in Sandwich and FoxboroughSupervision of both Spaulding Foxborough and Sandwich Pediatrics
40-hour, 5-days schedule with travel between sites
Summary
Responsible for guiding and supporting a team of administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency.
Does this position require Patient Care?
No
Essential Functions
-Supervise and guide a team of administrative support staff, providing direction, coaching, and support.
-Oversee and coordinate various administrative tasks and processes, such as managing calendars, scheduling appointments, coordinating meetings, arranging travel, and maintaining records and files.
-Continuously assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality.
-Identify opportunities for automation, standardization, or streamlining of administrative tasks.
-Serve as a liaison between the administrative support team and other departments or stakeholders.
-Provide training, orientation, and professional development opportunities to administrative support staff.
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Qualifications
Education
Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Bachelor's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Administrative Experience 3-5 years required and Medical Office/Hospital/Managed Care Experience 2-3 years required and Supervisory Experience 1-2 years preferred
Knowledge, Skills and Abilities
- Proven experience in administrative support roles, with some experience in a supervisory or leadership capacity.
- Knowledge of administrative processes, procedures, and best practices.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Attention to detail and ability to handle multiple priorities.
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Additional Job Details (if applicable)
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$70,990.40 - $103,230.40/Annual
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Grade
7
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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