Summary: Work in collaboration with the Managing Director of Community Support Services to provide coordination of the Common Ground front desk and oversee the three individual Shelters, Turning Point, Shadows and Roland’s house.

Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

Provide supervision and training for the Common Ground Resource Center (CGRC) front desk staff and the managers of the three single adult shelters.
Ensure procedures and rules are up to date for the shelters. Work closely with the director of Community Support Services to look at the day-to-day operation.
Review and monitor the collection of data.
Coordinate the scheduling and coverage for the front desk. Work with a team to ensure the front desk procedure and aesthetic is engaging and welcoming.
Participate in the managers meeting, and morning triage meetings.
Participate in the front desk, MOD and task force meetings.
Ensure that the front desk is always equipped with First Aid and Narcan supplies.
Provide back up to the MOD coverage.
Ensure strong collaboration and communication among other managers and Mangers of the Day to provide a safe environment.
Work with the Special Project Manager to create a monthly data monitoring dashboard for Common Ground to capture important data that is integral to the everyday operations of the CGRC.
Review the data entry related to CGRC on a regular basis to monitor timeliness and accuracy. Provide feedback to staff as needed to ensure and maintain excellent data quality.
Work as the centralized point person for the congregate and residential programs around relief staff.
Schedule and facilitate CPR and boundary trainings. Identify and coordinate other training opportunities.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.

Knowledge and Skill Requirements:

Bachelor's Degree in related field preferred.
At least 5 years of high-level project or program experience, preferably in a non-profit or government office or program setting.
Familiarity with housing, homelessness or equivalent social services issues and public policy research.
Exceptional computer skills, including Microsoft Office, and database entry; high level of Excel, Access and Outlook proficiency.
Excellent written and verbal communication skills.
Excellent organizational skills with ability to handle multiple tasks simultaneously in a busy work environment.
Ability to creatively solve problems in a fast-paced environment.
Ability to work independently and in a team environment. Must be able to take initiative, prioritize, and complete a large volume of detail-oriented tasks quickly and accurately.
Valid driver's license and good driving record required.

Organizational Relationship: Directly reports to Director of Program Operations. Direct reports to this position are CGRC Engagement Specialist and two PT Coverage Staff.

Physical Requirement: Ability to drive and ability to ascend and descend stairs.

Working Conditions: Some travel is required. Flexibility with hours is required as some meetings may occur after hours. We manage residential properties that do not have elevators. As part of the responsibilities of this position, the Community Services Engagement Manager will have direct or incidental contact with clients served by SMOG in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Community Services Engagement Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.

Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.

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