Senior Director, Operations Business Lead - Supply Chain

The Senior Director, Operations Business Lead, Supply Chain serves as the strategic executive liaison between the Marketplace organization and the Supply Chain Operations function. This role orchestrates the operational ecosystem required to support Marketplace expansion—including capacity planning, 3PL performance management, operational innovation, and cross-functional alignment. 

Identifies enterprise-level operational barriers, leads long-term process and infrastructure investments, and directs complex initiatives that directly improve scalability, speed-to-customer, cost efficiency, and customer experience. This leader influences the design of the future supply chain network, partners with internal and external executives (including 3PL leadership), and provides direction to multiple Vice Presidents, Directors and Senior Managers responsible for Marketplace operational performance.

Duties & Responsibilities

• Strategic Leadership & Operational Oversight
  • Serve as the executive-level operational partner to Marketplace leadership, translating business strategy into actionable supply chain plans, operating models, and capability roadmaps.
  • Lead development and execution of long-range operational strategies to support Marketplace growth across fulfillment, transportation, inventory, customer operations, and 3PL ecosystems. 
  • Identify and resolve enterprise-level operational constraints; champion scalable solutions that strengthen network reliability, speed, and cost efficiency.
  • Oversee Marketplace readiness for new programs, assortment expansions, and emerging fulfillment models, ensuring operational capabilities scale with business need.
• 3PL & External Partnership Leadership
  • Lead executive relationships with 3PL partners, establishing performance expectations, contractual frameworks, roadmaps for improvement, and investment priorities.
  • Negotiate capacity, service levels, operational costs, and strategic initiatives with 3PL senior leadership to support evolving Marketplace requirements.
  • Monitor multi-site 3PL performance and implement corrective actions for underperforming nodes.
• Process, Systems, & Network Optimization
• Sponsor complex cross-functional initiatives that improve order fulfillment accuracy, delivery speed, customer experience, and operational efficiency.
• Partner with Engineering, Product, and Technology teams to enhance OMS/WMS/TMS functionality, data visibility, automation, and operational analytics.
• Drive continuous improvement programs using structured methodologies (Lean/Six Sigma, root-cause analysis, operational redesign).
• Lead the development of executive-level Marketplace supply chain dashboards, KPI frameworks, and performance governance mechanisms.
• Cross-Functional Leadership 
  • Maintain strong executive relationships across Supply Chain, Marketplace, Finance, Merchandising, Customer Experience, Transportation, and Technology.
  • Represent Supply Chain Operations in enterprise steering committees, strategic planning forums, quarterly business reviews, and long-range investment discussions. 
  • Ensure alignment across business units for major operational changes or initiatives impacting Marketplace.
• Financial, Resource, & Capacity Planning
• Oversee annual budgeting, resource allocation, and long-term capital planning for Marketplace-related operational units.
• Ensure appropriate staffing, organizational structure, and capability building across Directors, Senior Managers, and operational teams.
• Lead operational scenario modeling, volume forecasting, capacity planning, and risk mitigation strategies.

Basic Qualifications

• Bachelor’s degree in Business Mgmt, Analytics, or similar field OR equivalent work experience.
• 12+ years of supply chain, logistics, or relevant operational leadership experience.
• 7+ years leading multi-layer teams (Managers, Sr Managers, Directors).
• Proven track record developing and executing operational strategies that support business growth.
• Demonstrated success managing high-volume or complex 3PL operations.
• Strong analytical skills and experience interpreting performance metrics and operational KPIs.
• Experience presenting to senior executives and leading cross-functional initiatives.

Preferred Qualifications

• Master’s degree (MBA or equivalent).
• Experience in high-growth e-commerce or Marketplace environments (e.g., Amazon, Walmart, Target, Shopify ecosystem).
• Experience leading large-scale process transformation, automation initiatives, or network design.
• Familiarity with OMS, WMS, TMS, supply chain analytics platforms, and enterprise planning systems.
• Lean/Six Sigma or similar continuous improvement credentials.