Summary:

Overview:

Join a team of experts on the ASPCA Animal Hospital as a Billing Operations Analyst to make a critical impact on the vulnerable animals who need us most.

Do you like medical billing, and ensuring medical reports are reflected accurately in the patient’s invoices? Do you like to capture data, analyze it, and look for trends to help improve our work? Does working on medical research projects excite you? Are you a team player ready to jump in to help support a team?

Who we are:

The ASPCA Animal Hospital is designed to provide high-quality medical care to animals in need who come to us through our internal partners (our own ASPCA Adoption Center, Animal Recovery Center, Canine Annex Recovery Enrichment, Nursery, and Community Medicine and Community Engagement team) and external partners (NYPD and other NYC organizations). Additionally, the Hospital provides high-quality medical care to local public clients who have financial challenges.

What You’ll do:

Under direction of the Assistant Manager of Billing and Operations, the Billing Operations Analyst provides exceptional research support within the department, and to the team. In addition to research, the person in the position will be responsible for inputting inpatient charges, reviewing admissions and discharge records for accuracy, and ensuring that proper billing and coding procedures are accurately followed. The Billing Operations Analyst must be adept in working in a fast-paced environment with a high-level of accountability. Moreover, the position requires a high level of teamwork with a focus on strong collaboration and follow-through while acting with urgency and practicing Fear Free values.

Where and When You’ll Work

This onsite role is located at our 92nd Steet location and has a schedule of Monday, Thursday, Friday, Saturday from 9-7 (Thursday will be a remote day).

What You’ll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $25.25 - $26.69 hourly.

Benefits

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.

Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.

Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.

Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Responsibilities:

Responsibility buckets are listed in general order of importance, and include but are not limited to:

Data and Research:

Compile, interpret, analyze, and use data to find opportunities for operational efficiency, to support our research endeavors, and enhance ways of working.
Complete debriefs after each project to continue to refine our project management and analytical processes.
Create PowerPoints to reflect findings and present them out.
Identify trends and think of potential solutions to help improve our work.
Think in a strategic frame of mind to help make impactful changes.
Use tools Excel, Domo, Trello, and other data tools to compile, analyze, and report data findings.
Work on projects to help us understand our work to ensure we are following the guidelines we put in place.
Work with our Research Department to support AAH, and ARC’s strategic research support.

Billing and Audit:

Audit outpatient billing on cases that receive multiple services.
Compare all inpatient accounts to their estimates daily and advise appropriate staff when client is approaching high estimate.
Input charges for all inpatients daily.
Report daily billing status updates and run additional reports as requested.
Review all records for animals scheduled for discharge including admissions records, and financial estimates for accuracy.
Review open accounts daily to ensure 100% of charges are captured.
Support all colleagues to ensure billing systems and procedures are understood and completed accurately
Communicate with the direct supervisor to determine decisions on a case-to-case basis.
Process payments for outstanding accounts.

Administrative Support:

Attend staff meetings and training sessions.
Complete the daily deposit.
Complete the closing duties.
Maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols
Meet with team to present findings.
Other tasks as deemed appropriate by the supervisor.
Serve as a liaison to help discuss invoices for some of our cases.

Customer Service:

Adhere to all ASPCA privacy policies and Payment Card Industry Data Security Standards (PCI DSS)
Always represent ASPCA in professional and courteous manner.
Communicate with clients by phone and email to ensure customer needs are met in the event they have questions.
Process auto-deductions ensuring payments are run in a timely manner and update in the client’s account.
Provide outstanding customer service to external clients and internal staff members
Receive submitted mail payments and process them for outstanding accounts.
Assist clients with their pet’s invoices if the need arises
Receive submitted payments and support clients with payment options for outstanding accounts.
Strive to meet clients where they are and actively practice non-judgement in client interactions.
Coordinate with doctors to ensure all client estimates are up to date and communicate with clients as necessary.

Qualifications:

Ability to follow directions well, plan, organize and effectively present ideas and concepts.
Ability to take information from records, staff, and other sources, and assess the hospital and its operation objectively.
Must be able to communicate effective with people.
Must be able to handle multiple tasks at once and deal with high levels of stress in an environment of constantly changing priorities
Ability to exemplify ASPCA’s core values and behavioral competencies

Language:

English (Required), Spanish (preferred)

Education and Work Experience:

High School Diploma (Required)
3 years Professional Experience required
Veterinary Hospital or other Doctor's Office Preferred
2 years’ customer service experience required
At least 1 year experience using Microsoft Office required
Experience compiling, interpreting and/or analyzing data strongly preferred

Qualifications:

See above for qualifications details.

Language:

Education and Work Experience:

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more.

Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application.

Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.

Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here.