Client Experience Manager – EviCore – Hybrid

The Client Experience Manager is the client facing relationship liaison for their assigned segment of business. Acts as the key point of contact for assigned health plans. Facilitates Health Plan meetings to address escalated issues, to update on new items, and to come to resolutions. Is a consultative resource for clients on EviCore programs and products. Tracks client issues that require research/investigation & coordination to reach resolutions. Collaborates with internal resources to resolve client issues. Uses data and facts to identify and solve a range of problems for assigned health plans. Delivers effective and time sensitive verbal and written communications to internal and external audiences.   

What you must have

• Bachelor’s degree, preferred

• 2+ years relevant client management experience, preferred

• Experience in healthcare industry, preferred

• Demonstrated communication (oral and written) and presentation skills

• Strong organizational, prioritizing and analytical skills and ability to multi-task

• Strong customer service focus

• Demonstrated ability to interact with other departments/teams to resolve issues

• Ability to independently manage timelines and meet tight client deadlines

• Experience using Microsoft Office Suite including Excel, PowerPoint, Outlook and Word

• Ability to work in a fast-paced and challenging environment while prioritizing multiple tasks with competing due dates.

Duties and Responsibilities

• Assesses the needs of our health plan partners and helps to define and implement necessary changes to our services/management processes and approaches to most effectively and efficiently meet those needs.

• Partners with internal groups to ensure effective and efficient end-to-end problem-solving.

• Track and trend key issues that require research/investigation, escalation, or matrix partner coordination to reach resolution.

• Collaborates with matrix partners and other internal resources to resolve escalated, complex, and sensitive provider issues

• Provides solutions to improve overall services that focus on the value proposition.

• Understand business needs, participate in solution development and effectively communicate solutions to ensure satisfaction.

• Delivers effective verbal and written communications appropriate to internal and external audiences.

• Plan, coordinate, and host client and internal meetings.

• Ad hoc and regular cadence data and reporting responsibilities.

• This position may require occasional travel as needed.

• This is a hybrid role and may require the ability to work in-person.  

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.