IT Site Administrator

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position:

The IT Site Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems, hardware, software, and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Responsibilities:

• Assisting office, remote, and production floor workers with their computer systems

• Providing computer support services, both for software and hardware, for the organization’s employees

• Testing of computers and ensuring that computer systems are functioning properly

• Physically setting up computers and software system installation for various computer applications and programs

• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed

• Networking and connecting computers within the same organization to enhance communication

• Training staff and orienting them on how to use computer hardware and software systems

• Supports general IT Operations and services for multiple sites, including adds, moves, changes, monitoring, and reporting as assigned by the Management team

• Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise

• Coordination of computer maintenance with other Information Technology professionals

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

• Participate in additional computer-related project work as assigned by the management team

• Available to respond to site support after hours as required during outages, issues, and tasks having a business impact (occasional)

Required Qualifications:

• Bachelor's degree in Computer Science or related field

• 5+ years’ experience providing technical support for systems with software and hardware components

• Must be an information technology generalist with the ability to attain a broad awareness of all technologies and their functionalities

• Experience in troubleshooting basic network and printing problems

• Strong interpersonal skills, positive attitude, organizational skills, and professional appearance are essential

• Strong technical attitude and ability to quickly learn and apply technical knowledge

• Excellent troubleshooting and problem-solving skills

• Ability to multitask in an interrupt-driven environment

• Ability to work independently without supervision

• Strong customer service skills

Preferred Qualifications:

• IT Certifications a plus

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts’ seven

• cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Franklin, NH location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager. 

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated/standing at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.

• Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, or change the working hours/conditions for this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIOnsite

Watts in it for you:

Please note that the followingbenefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.