Technical Support Specialist

This is a full-time, hybrid (3 days a week in office) position and can be at any of our US Time-zone based UL Offices. The work hours for this role are Monday - Friday 9:00am/9:30am - 6:00pm EST. 

Configuration and Troubleshooting:

• Investigate and troubleshoot system and configuration issues raised by customers or impacting customers. 

• Provide Tier II level assistance to existing customers at critical times of the year. May support multiple products and technology.  

• Advise and assist customers in maintaining their use and configuration of the software solution(s). 

• Configure the system as per defined requirements using the software user interface.

Collaboration:

• Collaborate with other team members on complex issues/requirements.

• Coach new team members.

• Participate in brainstorming sessions and contribute with creative ideas.

Other responsibilities:

• Attend customer meetings and calls as and when required.

• Provide training to customers on existing functionality.

• Perform additional duties as needed.