Administrative Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Administrative Assistant is responsible for providing back-office administrative support and handling various operational functions to ensure efficient operations. The Administrative Assistant assists in ensuring compliance with company policies and procedures and acts as a key contact regarding operational questions.

Job Responsibilities:

• Type, format and produce documents such as proposals, presentations, correspondence, and standard reports.

• Establish and maintain record keeping and filing systems for the team.

• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group.

• Perform administrative duties specific to department such as conducting research, updating databases, and preparing collateral materials for mass mailings.

• Complete expense reports and reconcile receipts for a designated work group.

• Manage inbound and outbound mail.

• Answer phone call inquiries, research and resolve problems requiring knowledge of department policies and procedures.

Qualifications and Skills:

• High School diploma or equivalent.

• Minimum 3 years’ experience in an administrative support role.

• Proficiency in Microsoft Office.

• Previous banking, financial services, or mortgage experience, preferred.

• Excellent customer service and communication skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 

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